• American Airlines Careers | Designer, Instructional Media - Reservations Job, DFW

    Location Fort Worth, TX, USA

    Job Description

    Designer, Instructional Media - Reservations

    You will be responsible for creating, maintaining and measuring effective and engaging instructional curriculum for Reservations specifically crafted to produce desired learning outcomes, improved performance and support Reservations goals..

    Benefits and Offers

    • Feel free to take advantage of all that American Airlines has to offer:

    • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

    • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

    • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

    • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

    • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Design, develop, implement and evaluate training programs

    • Create/edit multimedia using Articulate

    • Create/edit videos using Camtasia/Vyond

    • Maintain training programs

    • Test WBTs/videos on Citrix (WFH)/International/Domestic platforms

    • Conduct beta and train-the-trainer sessions

    • Partner with various workgroups to create a learning strategy that supports a diverse learning community while improving performance

    • Maintain current instructional design and industry trends and research

    • Update and maintain various reports and assist with Share Point duties

    Job Requirements

    • Bachelor's degree or equivalent training/experience

    • 1 year of Reservations experience

    • 1 year of technical writing experience applying training methodologies

    • Knowledge of instructional design and adult learning methodologies

    • Strong interpersonal skills; highly approachable and professional at all times

    • Ability to work independently, as well as part of a team

    • Ability to manage multiple projects independently and efficiently ensuring that deadlines are met

    • Acute attention to detail

    • Knowledge of Microsoft Office software (e.g., Word, PowerPoint, Excel, etc.)

    • Preferred Qualifications

    • Master's degree in relevant field

    • 2 years’ experience of technical writing applying instructional design to performance-based training

    • Experience in developing appropriate instructional curriculum that produces desired learning outcomes

    Job Details

    Company: American Airlines

    Employment Type: Full-time

    Job Location: Fort Worth, TX, USA

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