• American Airlines Careers | Guest Experience Manager Job, NY

    Location New York, NY, USA

    Job Description

    ​​This job is a member of the Customer Planning Team within the Customer Experience Division. Responsible for managing the delivery of the elite services portfolio of products and services.

    Benefits and Offers

    • Feel free to take advantage of all that American Airlines has to offer:

    • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

    • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

    • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

    • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

    • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Assists with the overall leadership of the department as directed by the department leader

    • Assists in the hiring, training, supervising and coaching and counseling of employees

    • Assists in administering department budgets and financial controls and is accountable for achieving all Premium Customer Services objectives, services levels and other performance metrics

    • Ability to travel to Company Events/Meetings/Training and Special Assignments

    • Ability to work evenings, weekends and holidays

    Job Requirements

    • ​Bachelors degree or equivalent experience/training

    • Prior management experience

    • Previous work experience in customer service environment and airline operations or related hospitality fields

    • Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Access, etc.

    • Ability to manage multiple projects at one time

    • Ability to think creatively and make strong business decisions

    • Proficient at recognizing and prioritizing opportunities as well as managing multiple projects

    • Practical experience in accessing data and airline technical functions

    • Adept at motivating and developing others

    • Preferred Qualifications

    Job Details

    Company: American Airlines

    Employment Type: Full-time

    Job Location: New York, NY, USA

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