• British Airways Careers | Key Account Manager Job, New York, USA

    Location New York, NY, USA

    Job Description

    Currently, British Airways has an exciting opportunity open for a Key Account Manager. This position will be based at Park Avenue, New York

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Deliver revenue by understanding customer needs and matching to relevant products

    • Analyze data and use insights to drive revenue generating/share shifting actions

    • Deep coordination of decision-making unit in accounts to expand influence map

    • Conduct high touch performance reviews to drive deal performance via face to face

    • Negotiation of bespoke deals, implementing SMA activities

    • Leverage waiver and favour budget allocation to maximise return of investment

    • Sourcing new business opportunities

    • Upsell opportunities to existing customer base

    • Delivery of face to face and digital conferencing/training

    • Proactively source market intel and insights and feedback

    • Create and execute high touch account development plans for portfolio

    • Strengthen relationships by acting as a touchpoint for escalation of issues

    • Face of BA/IB to the market, and represent the views from market

    • Representation for BA/IB and extensive collaboration with joint business partners

    • Promote, educate and drive NDC adoption across market

    Job Requirements

    • Digitally minded - demonstration of utilizing digital selling and other innovative ways of working to achieve revenue targets

    • CRM management

    • Global Distribution Systems (GDS) literate

    • Knowledge and understanding of New Distribution Capability (NDC)

    • Engaging audiences via in person and remote live/virtual presenting

    • Understands customer entertainment/event hosting/planning

    • Advanced negotiation and influencing skills

    • Excellent spoken and written communication

    • Strong work ethic

    • Drive and ambition needed to exceed targets

    • Ability to work in self-directed environment

    • Ability to evaluate data and metrics effectively to ensure focus on commercial opportunities (essential)

    • Experience of building productive working internal and external relationships in a multicultural hub-based environment

    • Minimum of 3 years account management or equivalent commercial experience

    • Language relevant to the market served

    • You must have employment authorisation to work in the United States.

    Job Details

    Company: British Airways

    Employment Type: Full-time

    Job Location: New York, NY, USA

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