Job Description
Currently, British Airways has an exciting opportunity open for a Key Account Manager. This position will be based at Park Avenue, New York
Duties and Responsibilities
Your main responsibilities in this role include the following:
Deliver revenue by understanding customer needs and matching to relevant products
Analyze data and use insights to drive revenue generating/share shifting actions
Deep coordination of decision-making unit in accounts to expand influence map
Conduct high touch performance reviews to drive deal performance via face to face
Negotiation of bespoke deals, implementing SMA activities
Leverage waiver and favour budget allocation to maximise return of investment
Sourcing new business opportunities
Upsell opportunities to existing customer base
Delivery of face to face and digital conferencing/training
Proactively source market intel and insights and feedback
Create and execute high touch account development plans for portfolio
Strengthen relationships by acting as a touchpoint for escalation of issues
Face of BA/IB to the market, and represent the views from market
Representation for BA/IB and extensive collaboration with joint business partners
Promote, educate and drive NDC adoption across market
Job Requirements
Digitally minded - demonstration of utilizing digital selling and other innovative ways of working to achieve revenue targets
CRM management
Global Distribution Systems (GDS) literate
Knowledge and understanding of New Distribution Capability (NDC)
Engaging audiences via in person and remote live/virtual presenting
Understands customer entertainment/event hosting/planning
Advanced negotiation and influencing skills
Excellent spoken and written communication
Strong work ethic
Drive and ambition needed to exceed targets
Ability to work in self-directed environment
Ability to evaluate data and metrics effectively to ensure focus on commercial opportunities (essential)
Experience of building productive working internal and external relationships in a multicultural hub-based environment
Minimum of 3 years account management or equivalent commercial experience
Language relevant to the market served
You must have employment authorisation to work in the United States.
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