• Delta Airlines Brand Experience Co-Op

    Location Atlanta, GA, USA

    Job Description

    A Brand Experience Co-Op will provide support to deliver best in class products, services and experiences to Delta’s global customer and employee bases. The Brand Experience organization manages the customer and employee experience across key areas such as Airports, Onboard Product, Service Delivery, Inflight Entertainment and Wi-Fi and Uniforms. The role will assist in market/competitor research, data analysis, ideation, problem-solving, marketing, communication, event planning, creating business cases and building PowerPoint decks for presentations.

    Your main responsibilities in this role include the following:

    Duties and Responsibilities

    • The Ground Experience team leads strategy and development of airport experience customer technology; drives cross-divisional efforts and innovations of ground experience customer-driven products and touchpoints; implements new groundbreaking technologies to deliver an industry leading customer experience

    • TThe Onboard Brand Experience team is responsible for CX initiatives that enhance both the passenger experience and the Delta brand onboard Delta’s aircraft. This team leads the design, development, planning, and execution of interior product developments for new aircraft deliveries, aircraft modifications, and other customer-facing fleet projects, along with best in class onboard amenities (e.g. amenity kits, bedding) and experiences that create moments of delight for our customers and crew, all with a focus on delivering an innovative and consistent onboard customer experience that reinforces the core Delta brand attributes.

    • TThe In-Flight Entertainment & Connectivity team leads the creation a world class entertainment and connectivity experience for Delta. This team is responsible for developing the complete end-to-end onboard IFEC experience, including leading content curation & strategic entertainment partnerships, onboarding new/existing Wi-Fi providers, next-generation product innovation design & development, and marketing communications while ensuring continuous product improvement driven by data & analytics.

    • TThe Uniform Brand Experience team is responsible for leading the Product Management and Operational efforts related to Delta frontline employee uniforms. The team works with uniform supplier on product design/development/launch, collaborates with internal Consumer Insights teams to gather employee/customer feedback related to products, partners with agencies to lead marketing campaigns for uniform-related initiatives, and handles all internal and external uniform communications and collateral.

    • TThe Service Excellence team is responsible for cross divisional collaboration, visibility, and execution of Service Excellence initiatives throughout the organization. The team helps to ensure service policies, procedures and actions across divisions are aligned and deliver upon Delta’s brand promises.

    Job Requirements

    • Undergraduate students in pursuit of a bachelor's degree in Business, Economics, Marketing, Journalism/PR or related field in a 4-year degree program

    • Must be available for three alternating semesters

    • Experience in research analysis, deck building/presentations, project coordination, and communications

    • Demonstrates organizational skills including attention to detail and ability to prioritize and pivot for unexpected deliverables or needs

    • Candidate is team oriented and highly supportive of continuous improvement methodologies

    • Strong organizational, project management, and verbal/written communication skills are essential

    • Proficiency in MS PowerPoint, MS Word, MS Excel; knowledge of SharePoint site administration and OneDrive experience is preferred

    • Willingness/ability to adapt quickly and learn new skills is required.

    • Preferred Qualifications

    • Ability to tackle multiple projects at once, adhering to different timelines and working with many cross-functional partners to ensure alignment and consistency within each project

    • Ability to develop effective presentations that help tell a story and present an idea/recommendation to leaders in an efficient and effective manner

    • Desire to learn leadership techniques and best practices in problem solving and conflict resolution to enable innovation and progress on difficult-to-solve challenges

    Job Details

    Company: Delta Air Lines

    Employment Type: Internship

    Job Location: Atlanta, GA, USA

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