• Delta Airlines Careers | Cabin Experience Agent (Customer Service Agent) Atlanta ATL

    Location Atlanta, GA, USA

    Job Description

    As a Cabin Experience Agent, you will work with an innovative team whose common goal is to ensure that all aircraft interiors meet the Delta CareStandardSM level of cleanliness for each flight to drive a positive customer experience. At Delta, our brand is critical to our continued success. As a Cabin Experience Agent, you play a key part in keeping our brand strong by, maintaining professionalism, and exhibiting a positive attitude inside and outside of work.

    This position comes with comprehensive health and wellness benefits, profit sharing program, a 401k with an automatic 3% company contribution plus 6% matching contributions, and Delta's industry-leading travel privileges (free flights!).

    Cabin Experience Agents will be scheduled to work a shift between 20 to 40 hours per week. Work tasks include bending, stooping, twisting, standing, and walking. Work tasks are repetitive, such as cleaning and searching aircraft in addition to working in tight spaces and on knees for an extended period of time in the aircraft cabin. At times, these tasks will be completed in harsh weather conditions (heat, rain, snow, to name a few).

    Your main responsibilities in this role include the following:

    Duties and Responsibilities

    • Safely clean, sanitize, and provision aircraft cabin including all cabin seating areas, galleys, lavatories, crew rest areas, and cockpits.

    • Lift and carry cleaning equipment and cleaning supplies required for servicing aircraft.

    • Perform aircraft security inspections in accordance with current safety and security procedures and regulatory requirements.

    • Safely drive and operate ground equipment such as cargo vans, trucks, and high-lift trucks in areas of congestion.

    • Service aircraft lavatories in accordance with current safety procedures.

    • Repeatedly bend and lift to clean and/or search all required areas.

    • Operate electronic devices and computers to ensure aircraft are cleaned and searched pursuant to the required standards.

    • Practice safety-conscious behaviors in all operational processes and procedures.

    Job Requirements

    • Embraces diverse people, thinking, and styles.

    • Consistently makes safety and security, of self and others, the priority.

    • High School diploma, GED, or High School Equivalency.

    • Must be at least 18 years of age.

    • Must have a valid driver’s license.

    • Must be proficient in English.

    • Have strong verbal communication skills.

    • Possess basic computer skills.

    • Ability to frequently sit, stand, lift, bend, and climb steps throughout shift.

    • Ability to frequently lift tools, supplies, or items weighing up to and including 50 pounds.

    • Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays in all weather conditions.

    • Pass a post-offer pre-employment drug test.

    • Pass a physical ability test (PAT), if fail PAT test, retest permitted within 4-8 weeks post failure.

    • Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law.

    • Be authorized to work in the US.

    • Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.

    • Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for a U.S.-based job, if not currently employed by Delta Air Lines, Inc.

    • Preferred Qualifications

    Job Details

    Company: Delta Air Lines

    Employment Type: Full-time

    Job Location: Atlanta, GA, USA

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