• Delta Airlines Careers | Department Manager, Above Wing Job, Boston

    Location Boston, MA, USA

    Job Description

    Airport Customer Service is seeking individuals who have proven leadership experience and possess a high level of accountability for creating unforgettable customer experiences to join our team as a Department Manager. The successful candidate will lead a diverse team of airport professionals, administrative support personnel, and business partners. The candidate must be a composed, approachable, and visible leader with the skill to build high-performing teams through inclusion, consensus and creativity.

    Department Managers are responsible for driving safety improvements, strengthening our strategy around service recovery, enhancing the customer experience through differentiated, world-class service, and managing a large operation during high-stress situations.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Research, develop, and propose changes, refinements, or evolutions to your department as part of Delta's broader evolution strategy with a vision to create high-end hospitality environments.

    • Promotes and upholds the Delta culture visible leadership - individual and group and verbal as well as written communication - in order to promote Delta corporate goals and workplace initiatives.

    • Ensures a smooth, safe and secure operation, emphasizing safety, collaboration and customer service consistent with the Delta brand.

    • Leads by example to ensure distinctive customer service is delivered to every Delta customer and resolves issues for customers regarding service failures or other complaints.

    • Models Delta's vision and values while maintaining and improving methods of communication with your team.

    • Accountable for all internal and external regulatory matters. Serves as liaison for Delta initiatives across all divisions while building effective business partnerships with Delta's outside contractors/business partners.

    • Responsible for ensuring that department goals are met or exceeded.

    • Manage costs and execute on budget targets throughout the year to ensure company financial objectives are met.

    • Develops both strategic and tactical plans that create a safety-conscious environment that results in employee safety and well-being.

    • Partner with Corporate Real Estate to develop and execute facility programs including engagement of design consultants and construction teams.

    • Develop business cases to support station projects and communicate benefits both financial and experiential.

    Job Requirements

    • High school diploma, GED or High School Equivalency.

    • Embraces diverse people, thinking and styles

    • Consistently makes safety and security, of self and others, the priority.

    • A minimum 3 years' experience in leadership positions.

    • High standards of performance for self and others with ability to guide others in adhering to these standards.

    • Should have a thorough knowledge of Delta operational procedures and policies.

    • Able to identify, evaluate and refine functional results to improve the customer experience and operational performance.

    • Strong organizational skills.

    • Multi-tasking skills with the ability to make quick, prudent decisions.

    • Possess initiative, a high tolerance for stress, and the ability to solve complex problems.

    • Flexibility and personal stamina and requires in order to sustain long working hours in a constantly changing environment.

    • Able to travel as necessary.

    • (If transferring internally) Must be performing satisfactorily in present position.

    • preferred qualifications

    • Bachelor's Degree in business management or related fields or 5 plus years of relevant experience.

    • Previous experience navigating a matrixed environment is a plus.

    • Previous experience managing Above Wing and/or Below Wing operations is a plus.

    • Knowledge of airline or hospitality industry operations is strongly preferred.

    • 5 years' experience in leadership positions is preferred.

    Job Details

    Company: Delta Air Lines

    Employment Type: Full-time

    Job Location: Boston, MA, USA

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