• Qatar Airways Careers | Sr. Airport Services Agent Job, Atlanta, USA

    Location Atlanta, GA, USA

    Job Description

    We have a great opportunity for a Senior Airport Services Agent to join our team based in Atlanta, Georgia.

    The successful applicant will be responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, and baggage services as per QR’s commercial and safety standards and procedures ensuring passengers and their baggage are handled in a consistent manner.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Constant liaison with Check-in, transfer desk, and other related areas for the smooth acceptance of passenger.

    • Liaises with check-in, transfer desk, and support Airport Services Supervisor in all areas.

    • Escort and direct Arriving/departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding fates etc.

    • Assist duty officer to handle company material and records.

    • Liaison with GHA for quick processing of hotel and transfer passengers.

    • Work with GHA and ensure smooth passenger handling.

    • Assist passengers in regards to entry requirements, visas, residence permits etc.

    • Ensure passengers are assisted smoothly through airport facilities.

    • Performs other related duties, as assigned, for the purposes of ensuring the efficient and effective function of the work unit.

    Job Requirements

    • Job related experience in customer service and at least 1 of year experience in Airport Operations of a leading airline.

    • High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment.

    • DCS experience and knowledge of ticketing is an advantage for this job

    • Passion for delivering customer service

    • Ability to work shifts is essential

    • Only US Citizens and US permanent Residents will be considered for the role. The position is not eligible for a visa sponsorship

    Job Details

    Company: Qatar Airways

    Employment Type: Full-time

    Job Location: Atlanta, GA, United States

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