• Alaska Airlines Careers | Customer Service Agent - Air Freight Job ($15.99/hr) Anchorage

    Location Anchorage, AK, USA

    Job Description

    This Customer Service Agent (CSA) Air Freight role works in a warehouse environment assisting customer with cargo needs such as answering inquires, computing cargo rates, initiate and complete cargo bookings, and security screenings. This is a union represented position.

    Benefits and Offers

    • Starting Rate USD $15.99/Hr.

    • Medical, dental and vision benefits

    • 401k program with a company match up to 6%

    • Monthly incentive pay plan up to $150 per month

    • Annual incentive pay plan with a target 5% payout of annual earnings

    • Generous paid time off

    • Unlimited standby travel benefits on Alaska Airlines & Horizon Air

    Your main responsibilities in this role include the following:

    Duties and Responsibilities

    • Assist customers with shipping needs (e.g. answering inquires, computing cargo rates, initiate and complete cargo bookings) in a warehouse environment

    • Process airway bills.

    • Provide cargo rates and tracking information to customers

    • Perform computer and paperwork tasks.

    • Perform duties in varying capacities at the direction of management to ensure complete customer satisfaction.

    Job Requirements

    • A minimum of 2 years of customer service or community service experience.

    • Possess excellent communication skills (verbal and written).

    • Typing speed of at least 25 WPM.

    • Able to participate in paid training.

    • Ability to consistently lift 50 lbs.

    • Must be able to bend, stoop, squat, reach and grasp.

    • Ability and willingness to work a non-traditional shift as needed (e.g., nights, weekends, holidays).

    • Ability to learn and operate a computerized cargo system.

    • Ability to adapt to performing work according to set procedures.

    • Ability to work in a fast-paced environment.

    • Ability to communicate in English.

    • High school diploma or equivalent.

    • Minimum age of 18

    • Must be authorized to work in the U.S.

    Job Details

    Company: Alaska Airlines

    Employment Type: Full-time

    Job Location: Anchorage, Alaska, United States

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