Job Description
This Customer Service Agent (CSA) Air Freight role works in a warehouse environment assisting customer with cargo needs such as answering inquires, computing cargo rates, initiate and complete cargo bookings, and security screenings. This is a union represented position.
Benefits and Offers
Starting Rate USD $15.99/Hr.
Medical, dental and vision benefits
401k program with a company match up to 6%
Monthly incentive pay plan up to $150 per month
Annual incentive pay plan with a target 5% payout of annual earnings
Generous paid time off
Unlimited standby travel benefits on Alaska Airlines & Horizon Air
Your main responsibilities in this role include the following:
Duties and Responsibilities
Assist customers with shipping needs (e.g. answering inquires, computing cargo rates, initiate and complete cargo bookings) in a warehouse environment
Process airway bills.
Provide cargo rates and tracking information to customers
Perform computer and paperwork tasks.
Perform duties in varying capacities at the direction of management to ensure complete customer satisfaction.
Job Requirements
A minimum of 2 years of customer service or community service experience.
Possess excellent communication skills (verbal and written).
Typing speed of at least 25 WPM.
Able to participate in paid training.
Ability to consistently lift 50 lbs.
Must be able to bend, stoop, squat, reach and grasp.
Ability and willingness to work a non-traditional shift as needed (e.g., nights, weekends, holidays).
Ability to learn and operate a computerized cargo system.
Ability to adapt to performing work according to set procedures.
Ability to work in a fast-paced environment.
Ability to communicate in English.
High school diploma or equivalent.
Minimum age of 18
Must be authorized to work in the U.S.
Job Details
Company: Alaska Airlines
Employment Type: Full-time
Job Location: Anchorage, Alaska, United States
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