Job Description
The Passenger Service Agent is responsible for assisting guests with travel needs by responding to guest inquiries and resolving complaints, and performing various tasks in baggage, ticketing, check-in and boarding flights.
Benefits and Offers
Starting Rate USD $13.92/Hr.
Medical, dental and vision benefits
401k program with a company match up to 6%
Monthly incentive pay plan up to $150 per month
Annual incentive pay plan with a target 5% payout of annual earnings
Generous paid time off
Unlimited standby travel benefits on Alaska Airlines & Horizon Air
Duties and Responsibilities
Your main responsibilities in this role include the following:
Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights).
Ensure cabin accommodations.
Assist with mishandled guests as a result of oversold flights, delayed or cancelled flights, lost, delayed or damaged luggage.
Evaluate and prepare flights by arranging seat assignments, directing guests, making announcements using a PA system processing upgrades and standby requests.
Process and secure guest luggage. Enters and maintains delayed or damaged luggage claims using a data entry system.
At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
Performs other duties as assigned.
Job Requirements
A minimum of 1 year of customer service or community service experience.
Strong written and verbal communication skills.
Ability to juggle multiple tasks in a fast-paced environment.
Ability to learn and operate a computerized reservation system.
Typing speed of at least 25 WPM.
Ability to consistently lift 50 pounds.
Must be able to stand for long periods of time.
Must be able to bend, stoop, squat, reach and grasp.
Ability to perform basic mathematics.
Ability to work a flexible schedule including nights, weekends and holidays.
Ability to participate in paid training that may require overnight travel.
Ability to obtain airport security clearance.
Ability to communicate in English.
High school diploma or equivalent.
Minimum age of 18.
Must be authorized to work in the U.S.
Job Details
Company: Horizon Air
Employment Type: Full-time
Job Location: Portland, Oregon, United States
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