Job Description
The Coordinator provides daily coverage at the Orlando Support Center (OSC) ID/Badging office. The Coordinator assists all Crewmembers and Business Partners with the renewal of their JetBlue ID. The Coordinator will also be responsible in overseeing new hire orientations. Additionally, the coordinator will be responsible to monitor and address tickets within the SNOW (Service Now) system.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Processing JetBlue ID media requests, while also updating crewmember profiles within our credential system.
Administrate our global CCTV & card access system, including account creation & clearance modification.
Triage & address any open security system service tickets within our SNOW (Service Now) system.
Oversee security needs for new hire orientations in our Orlando Support Center facility.
Manage, maintain, and troubleshoot badge printer and related equipment.
All other duties as assigned.
Job Requirements
High School Diploma or General Education Development (GED) Diploma
One (1) year experience in a technology related role or similar role
Able to answer telephone calls and personal interactions in a polite and professional manner
Complete fluency in written and spoken English
Must be able to work flexible shifts, including holidays and weekends
Ability to maintain strict confidentiality
Available for occasional overnight travel (25%)
Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
Depending on location, may need to acquire and maintain a United States Customs Clearance
Pass a ten (10) year background check and pre-employment drug test
Legally eligible to work in the country in which the position is located
Bachelor’s Degree in related discipline
Three (3) years’ experience in a technology related role or similar role
One (1) year of experience in law enforcement, corporate security and/or Military Experience
Must be able to operate computer proficiently, to use security system programs and email
Experience with CCTV, Access control, ID media badging systems, Visitor Management Software
Knowledge of MS SharePoint, Excel, CCURE and Office
Bilingual (Spanish)
Experience with operating and maintaining a badge printer.
Share Your Thoughts!
To receive reply notifications right away, tap the Notify option before you publish your comment!