• Customer Service Agent - Full-time

    Location Seattle, WA, USA

    Job Description

    The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. This is a union represented position.

    Benefits and Offers

    • Starting Rate USD $18.50/Hr.

    • Medical, dental and vision benefits

    • 401k program with a company match up to 6%

    • Monthly incentive pay plan up to $150 per month

    • Annual incentive pay plan with a target 5% payout of annual earnings

    • Generous paid time off

    • Unlimited standby travel benefits on Alaska Airlines & Horizon Air

    Your main responsibilities in this role include the following:

    Duties and Responsibilities

    • Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.

    • Sell tickets and ensure cabin accommodations.

    • Perform computer and paperwork tasks.

    • Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.

    • Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).

    • Process and secure passenger luggage.

    • At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.

    Job Requirements

    • A minimum of 6 months of customer service or community service experience.

    • Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).

    • Typing speed of at least 25 WPM.

    • Ability to consistently lift 50 lbs.

    • Must be able to bend, stoop, squat, reach and grasp.

    • Flexibility to work varied shifts (e.g., weekends, holidays).

    • Ability to participate in paid training.

    • Ability to learn and operate a computerized reservation system.

    • Ability to adapt to performing work according to set procedures.

    • Ability to anticipate needs of others in a fast-paced environment.

    • Ability to communicate in English.

    • High school diploma or equivalent.

    • Minimum age of 18.

    • Must be authorized to work in the U.S.

    Job Details

    Company: Alaska Airlines

    Employment Type: Full-Time

    Job Location: Seattle, Washington, United States

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