• Air Canada Careers | Customer Experience Specialist Job ($17.64/hr) LAX, USA

    Location Los Angeles, CA, USA

    Job Description

    Air Canada, recently ranked Best Airline in North America, is currently looking for a Customer Experience Specialist at the Los Angeles International Airport, Los Angeles. The current salary is $17.64/hr as per the collective agreement.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Provide customer service/experience

    • Check in Passengers, issue boarding pass, seat selection and verify immigration documentation

    • Check in baggage - ensure Company regulations regarding size/weight are complied with collect excess charges

    • Make reservations

    • Provide passengers with relevant information, including Customs and Immigration requirements

    • Perform Baggage Tracing duties

    • Coordinate the boarding of passengers onto the aircraft:

    • Ensure safety procedures are followed

    • Monitor carry-on baggage

    • Assist passengers as required

    • Operate loading bridges

    • Handle disruptions, irate passengers/oversells and those affected by irregular operations

    • Handle VIP's where applicable or no Concierge

    • Assist physically challenged passengers ensuring that all DOT regulations, accommodating all needs.

    • Handle and account for documents in accordance with Company regulations.

    • May be required to service First Class Lounge to provide check in, information assistance etc. to passengers.

    • Update records in PSS as required to ensure proper processing of passengers at next point of contact.

    • Maintain all Company standards including Uniform.

    • In the absence of Manager or Lead Customer Service Agents make, carry out and document decisions necessary to ensure the efficient operation of the work unit and protect Company interests

    • Ensure that all necessary supplies and material are on hand in sufficient quantity

    • Collect and compile statistical data

    Job Requirements

    • Must have an ability to use tact, good judgement and initiative;

    • Must be capable of expressing self in a clear and pleasant manner;

    • Ability to work under pressure with a minimum of supervision;

    • Must wear Company uniform as prescribed and conform to Company grooming standards;

    • Must be able to stand for extended period of time;

    • Must, after training, be able to efficiently use the Company's automated reservations, ticketing and baggage tracing systems;

    • Must be able to lift seventy (70) lbs unaided;

    • Must maintain an acceptable attendance record;

    • Must be able to work shift work including irregular shifts and overtime when required/directed.

    Job Details

    Company: Air Canada

    Employment Type: Full-time

    Job Location: Los Angeles, CA, USA

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