• Delta Airlines Careers | Tower Agent, Global Cleanliness Job, Seattle

    Location Seattle, WA, USA

    Job Description

    As a Tower Agent, you will work in a dynamic, constantly changing environment and ensure contracted cabin service groups efficiently and effectively service aircraft.

    This position comes with comprehensive health and wellness benefits, profit sharing program, a 401k with an automatic 3% company contribution plus 6% matching contributions, and Delta's industry-leading travel privileges (free flights!).

    Your main responsibilities in this role include the following:

    Duties and Responsibilities

    • Assigns cabin servicing activities to contracted cabin service groups.

    • Monitors the operation in partnership with other lines of business and adjusts the necessary resources to accomplish required cabin services as circumstances change.

    • Uses radio, phone and/or computer dispatching tools to ensure proper information and data is relayed.

    • Manages all flights related to cabin servicing requirements, including delayed departure time assignments, coordinates service call backs, and communicates the current state of the flight to appropriate personnel.

    • Practices safety-conscious behaviors in all operational processes and procedures.

    Job Requirements

    • Embraces diverse people, thinking, and styles.

    • Consistently makes safety and security, of self and others, the priority.

    • Must be at least 18 years of age.

    • High School diploma, GED, or High School Equivalency.

    • Should be proficient in communication skills: verbal, written, and listening; strong interpersonal, problem-solving, and decision-making skills are preferred.

    • Must be able to type a minimum of 30 WPM.

    • Should have strong analytical, organizational, and administrative skills.

    • Should be a self-starter and able to manage multiple tasks simultaneously.

    • Must be willing to work rotating shifts, including overnights and days off.

    • Must possess a strong customer service orientation.

    • Critical thinking and problem-solving skills are required for effective service.

    • Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for a U.S.-based job, if not currently employed by Delta Air Lines, Inc.

    • Preferred Qualifications

    • Knowledge of OSS and RES automation systems is preferred.

    • Operational experience in Airport Customer Service (passenger service and ground operations) or Cabin Services is preferred.

    • Previous experience in a dispatch related role is preferred.

    Job Details

    Company: Delta Air Lines

    Employment Type: Full-time

    Job Location: Seattle, WA, USA

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