Alaska Airlines Careers | Customer Service Agent Job ($20.81/hr) Denver

Alaska Airlines

Job Description

The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. This is a union represented position.

Benefits and Offers

• Starting Rate USD $20.81/Hr.

• Medical, dental and vision benefits

• 401k program with a company match up to 6%

• Monthly incentive pay plan up to $150 per month

• Annual incentive pay plan with a target 5% payout of annual earnings

• Generous paid time off

• Unlimited standby travel benefits on Alaska Airlines & Horizon Air

Your main responsibilities in this role include the following:

Duties and Responsibilities

• Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.

• Sell tickets and ensure cabin accommodations.

• Perform computer and paperwork tasks.

• Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.

• Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).

• Process and secure passenger luggage.

• At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.

Job Requirements

• 6 months of customer service or community service experience.

• Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).

• Typing speed of at least 25 WPM.

• Ability to consistently lift 50 lbs.

• Must be able to bend, stoop, squat, reach and grasp.

• Flexibility to work varied shifts (e.g., weekends, holidays).

• Ability to participate in paid training.

• Ability to learn and operate a computerized reservation system.

• Ability to adapt to performing work according to set procedures.

• Ability to anticipate needs of others in a fast-paced environment.

• Ability to communicate in English.

• High school diploma or equivalent.

• Minimum age of 18.

• Must be authorized to work in the U.S.

Job Details

Company: Alaska Airlines

Employment Type: Full-Time

Job Location: Denver, Colorado, United States

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