• American Airlines Careers | Control Center Coordinator Job, New York

    Location New York, NY, USA

    Job Description

    Provide communication and operational coordination to all operational teams, departments and vendor partners in the Hub/Gateway

    Benefits and Offers

    • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

    • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

    • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

    • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

    • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

    Your main responsibilities in this role include the following:

    Duties and Responsibilities

    • Research and record pertinent flight data and information regarding the daily operation

    • Acquire and maintain qualification in all Control Center positions; i.e. Ramp Control, GMS, Turn Coordinator, Future Planner (if applicable), Company Radio/Communications, and RON Coordinator (if applicable)

    • Gather and disseminate operational information to all hub/gateway departments and vendor partners

    • Plan, prepare and coordinate each complex with all operational groups and vendor partners

    • Determine all relevant flight and operational information to track and accurately record for delay analysis

    • Coordinate successful execution of planned and unplanned operations

    • Provide answers and direction in a variety of situations to all areas of the operation and vendors

    • Initiate and coordinate plans to provide on-time departures, baggage performance reliability and excellent customer service

    • Provide emergency event coordination and notification for medical, hazmat, safety and security situations

    • Perform any other duties as needed by the operation or as directed by the Control Center Manager

    • Conduct on-the-job-training on a regular basis

    Job Requirements

    • Minimum one-year ramp or passenger service experience or equivalent

    • Detailed knowledge of all operational computer and communication programs

    • Excellent basic math skills

    • Understand and clearly communicate using the English language

    • High School Diploma or equivalent

    • Ability to work in fast-paced, high stress environment handling critical situations with accuracy and skill

    • Leadership capabilities including effective verbal, written and interpersonal skills

    • Proven ability to lead others to achieve business results

    • Ability to interact with numerous departments and levels of management

    • Ability to perform multiple tasks simultaneously and accurately

    • Preferred Qualifications

    • Minimum three years of airport operational experience

    • Proficient in the following systems: GMS/Gate View, GET, QIK, SABRE, DECS, MSExcel and Word

    • Familiar with ATC Ground Control Language

    • College Degree

    Job Details

    Company: American Airlines

    Employment Type: Full-time

    Job Location: New York, NY, USA

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