Job Description
Ensure all Southwest Airlines flights are staffed in compliance with Company, contractual and regulatory requirements.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Successfully complete regulatory classroom training, on the job training and probationary period for Crew Scheduler I position.
Administer and maintain Crewmember schedules in accordance with all Federal Aviation Regulations, Collective Bargaining Agreements, and Company policies and procedures.
Crew Scheduler I's duties include: creating, analyzing and processing trips and reroutes, providing accurate and timely notification to Crewmembers for duty assignments, using a multi-line phone system, using a computer with multiple software programs/monitors, recording and tracking information pertaining to Crewmembers schedules utilizing the crew tracking system, and efficiently scheduling Crewmembers.
Make cost conscious, time sensitive decisions that are compliant with Federal Aviation Regulations, Collective Bargaining Agreements, and Company policies and procedures .
Execute and resolve complex tasks in a timely and efficient manner.
Work with in tandem with other Schedulers and other Southwest Airlines operational personnel in rescheduling, routing, and communicating schedule changes to our Crewmembers during irregular operations.
Provide Hospitality and demonstrate professionalism in all interactions with Employees.
Assist Crewmembers with applicable schedule adjustments when automated functionality is not available.
Assist with daily and monthly checklists/reports.
Must be able to meet any physical ability requirements listed on this description.
May perform other job duties as directed by Employee’s Leaders.
Job Requirements
High School Diploma, GED or equivalent education required.
Must be at least 18 years of age.
Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
High School diploma or equivalency required.
College experience preferred.
Minimum one (1) year previous experience in a Customer Service or Hospitality related position required.
Minimum one (1) year previous computer experience utilizing multiple computer programs to perform job duties required.
Previous experience in a fast-paced, multi-variable influenced, critical thinking position required.
Previous experience in scheduling/assigning people to job tasks, preferred.
Ability to lift up to 25 lbs. on occasion.
Must be able to comply with Company attendance standards as described in established guidelines.
Intentionally learn, retain and apply Federal Aviation Regulations, Collective Bargaining Agreement, and Company and departmental policies and procedures
Must have good judgement and critical thinking skills to make decisions and resolve complex tasks efficiently with assistance in a timely manner.
Must possess excellent organizational and multi tasking skills in order to work in a fast-paced, dynamic work environment.
Must be able to independently work under tight time constraints and in high stress situations to accomplish assignments.
Must be able to maintain focus on critical details of task at hand while working in a busy and distracting environment.
Must be able to effectively communicate by email, telephone, records keeping systems and in person
Must be able to perform mathematical computations using decimals and/or hours and minutes, both with and without a calculator
Must be able to work well with others as part of a team
Must be able to read, write and fluently speak and understand the English language
Must be able to follow written and verbal instructions
Must be able to work various shifts, including morning, evening and midnight shifts, weekends, holidays, overtime and extended shifts when needed.
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.
OTHER QUALIFICATIONS
Job Details
Company/Organization: Southwest Airlines
Employment Type: Full-time
Job Location: Dallas, Texas, United States
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