• Southwest Airlines Careers | Overtime Callout Specialist Job, Dallas, TX

    Location Dallas, TX, USA

    Job Description

    The Overtime Call-out Specialist is the point of contact for obtaining and processing daily overtime requirements from MX Production Supervisors. Prepare and execute overtime call-out by contacting eligible contract personnel in compliance with appropriate collective bargaining agreement procedures by utilizing the SWA MX Overtime Call-Out System (OTCS). Analyze and process day off requests for contractual Employees via phone calls and written documents into applicable applications based on contractual guidelines

    Your main responsibilities in this role include the following:

    Duties and Responsibilities

    • Process Overtime requirements from MX Production Supervisors via OTCS system verifying in Kronos if Employee is on the clock or at home so that we can contact them promptly and per the collective bargaining agreement. Communicate with the Supervisors when possible need for more overtime is needed. Communicate to Supervisors their overtime requirement results

    • Monitors shared Outlook mailbox for all communication from Supervisors concerning Overtime Requirements, day off requests, etc

    • Take incoming calls from Employees requesting time off (vacation, floating holiday, sick, etc) and process according to availability and/or accrual balances in TRAX, Kronos, OTCS and Excel spreadsheet. Notify Supervisors of request via phone call and email for manpower reasons. Process FMLA requests via phone calls once FMLA approval is verified and notify FMLA Team for usage monitoring

    • Take incoming calls from Employees inquiring about vacation and floating holiday balances as well as attendance occurrences; research via Kronos application

    • Analyze and enter Employee information, dates and what type of request from paper documents requesting time off (vacations, floating holidays and day trades) into SIS Indexing application

    • Process time off requests via SIS into TRAX, Kronos, OTCS and Excel spreadsheets. Research and contact Supervisors when Employee is out of requested time off (vacation, etc) or day trades are not accurate

    • Communicate with Payroll Specialists on overtime hours being entered into OTCS based on contractual rules so Call-Out can be done under the time constraints of the contracts

    • Communicate with Supervisors in various stations to verify the amount of Employees off for vacations and floating holidays are accurate on a daily basis

    • Prepare crew rosters for each shift for Maintenance Production personnel for manpower reports

    • Enter schedules of Temporary Supervisors into OTCS to prevent their OT eligibility

    • Analyze and process requests from Employees who request to have their prior OT requests removed from the OTCS system

    • Contact Union Representatives when unable to reach Employees for OT during an OT Call-Out to verify no answer; enter such information into OTCS

    • File printed requirements and Acceptance Lists daily for future reference and research

    • Print all OT Call-Out result lists (Acceptance and Refusals) for payroll nightly

    • Must be able to meet any physical ability requirements listed on this description

    • May perform other job duties as directed by Employee's Leaders

    Job Requirements

    • Must be PC literate and have a working knowledge of Microsoft Outlook and Excel

    • Must possess good oral communication skills, detail oriented and have good organizational skills

    • Ability to function well under stress with minimal supervision or assistance

    • Must be able to manage interruptions, prioritize, responsibilities and work in a challenging environment

    • Required: High School Diploma or GED

    • Some college or equivalent business education desirable

    • Working in a union environment with union contracts is highly desired

    • Working in multiple applications is strongly preferred

    • Working well with all levels in a Teamwork setting is an asset

    • Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time

    • Ability to communicate and interact with others in the English language to meet the demands of the job

    • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

    • Other Qualifications

    • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

    • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

    • Must be at least 18 years of age

    • Must be able to comply with Company attendance standards as described in established guidelines

    • Must be willing and able to work weekends, holidays and shifts other than days

    • Must be willing and able to work overtime if applicable

    Job Details

    Company: Southwest Airlines

    Employment Type: Full-time

    Job Location: Dallas, Texas, United States

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