Job Description
The Overtime Call-out Specialist is the point of contact for obtaining and processing daily overtime requirements from MX Production Supervisors. Prepare and execute overtime call-out by contacting eligible contract personnel in compliance with appropriate collective bargaining agreement procedures by utilizing the SWA MX Overtime Call-Out System (OTCS). Analyze and process day off requests for contractual Employees via phone calls and written documents into applicable applications based on contractual guidelines
Your main responsibilities in this role include the following:
Duties and Responsibilities
Process Overtime requirements from MX Production Supervisors via OTCS system verifying in Kronos if Employee is on the clock or at home so that we can contact them promptly and per the collective bargaining agreement. Communicate with the Supervisors when possible need for more overtime is needed. Communicate to Supervisors their overtime requirement results
Monitors shared Outlook mailbox for all communication from Supervisors concerning Overtime Requirements, day off requests, etc
Take incoming calls from Employees requesting time off (vacation, floating holiday, sick, etc) and process according to availability and/or accrual balances in TRAX, Kronos, OTCS and Excel spreadsheet. Notify Supervisors of request via phone call and email for manpower reasons. Process FMLA requests via phone calls once FMLA approval is verified and notify FMLA Team for usage monitoring
Take incoming calls from Employees inquiring about vacation and floating holiday balances as well as attendance occurrences; research via Kronos application
Analyze and enter Employee information, dates and what type of request from paper documents requesting time off (vacations, floating holidays and day trades) into SIS Indexing application
Process time off requests via SIS into TRAX, Kronos, OTCS and Excel spreadsheets. Research and contact Supervisors when Employee is out of requested time off (vacation, etc) or day trades are not accurate
Communicate with Payroll Specialists on overtime hours being entered into OTCS based on contractual rules so Call-Out can be done under the time constraints of the contracts
Communicate with Supervisors in various stations to verify the amount of Employees off for vacations and floating holidays are accurate on a daily basis
Prepare crew rosters for each shift for Maintenance Production personnel for manpower reports
Enter schedules of Temporary Supervisors into OTCS to prevent their OT eligibility
Analyze and process requests from Employees who request to have their prior OT requests removed from the OTCS system
Contact Union Representatives when unable to reach Employees for OT during an OT Call-Out to verify no answer; enter such information into OTCS
File printed requirements and Acceptance Lists daily for future reference and research
Print all OT Call-Out result lists (Acceptance and Refusals) for payroll nightly
Must be able to meet any physical ability requirements listed on this description
May perform other job duties as directed by Employee's Leaders
Job Requirements
Must be PC literate and have a working knowledge of Microsoft Outlook and Excel
Must possess good oral communication skills, detail oriented and have good organizational skills
Ability to function well under stress with minimal supervision or assistance
Must be able to manage interruptions, prioritize, responsibilities and work in a challenging environment
Required: High School Diploma or GED
Some college or equivalent business education desirable
Working in a union environment with union contracts is highly desired
Working in multiple applications is strongly preferred
Working well with all levels in a Teamwork setting is an asset
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Must be willing and able to work weekends, holidays and shifts other than days
Must be willing and able to work overtime if applicable
Other Qualifications
Job Details
Company: Southwest Airlines
Employment Type: Full-time
Job Location: Dallas, Texas, United States
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