British Airways Careers | Cargo Agent - Clerical Job in Heathrow (£24,904)

British Airways

Job Description

Salary £24,904 (£20,764 Basic pay plus approx £4,140 Shift pay)

This is an exciting opportunity to join our Customer documentation department in an important role as a Customer Documentation Agent. Where people travel with passports, freight travels with a number of different documents and this role plays a critical part in ensuring our freight is safe and secure to travel and meets industry compliance requirements. The ideal candidate for this role will have strong attention to detail, be comfortable with working across and interrogating multiple different IT systems, have a passion for problem solving and delivering a great experience for our customers in a time sensitive environment.

In return, you will receive the buzz of working in an exciting, fast paced environment, underpinned by world class training and fantastic development opportunities. That’s not to mention the competitive salary, shift allowances and generous concessions.

Your main responsibilities in this role include the following:

Duties and Responsibilities

• Obtaining, checking and preparing documentation to meet customs and insurance requirements, packing specifications, and compliance with other countries' regulations

• Maintaining current knowledge of relevant legislation, political situations and other factors that could affect the movement of freight.

• Arranging payment of freight and other charges or collection of payment on behalf of the client

• Competent use of various systems in line with procedures

• Providing excellent customer service

• Work proactively to overcome challenges with our customers in mind

• Effective communication with your team leaders and managers

Job Requirements

• Excellent organistion skills and attention to detail

• Highly computer literate

• Excellent customer service skills

• A resilient approach and a knack for thinking constructively to find practical solutions

• The ability to work early, late or night shifts covering 24 hours a day, year-round

• Excellent communication skills and a good standard of written and spoken English

Job Details

Company: British Airways

Employment Type: Full-time

Job Location: Heathrow, United Kingdom

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