• Sr. Airport Services Agent Jobs in Frankfurt | Qatar Airways

    Location Frankfurt, Germany

    Job Description

    The successful applicant will be responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, and baggage services as per QR’s commercial and safety standards and procedures ensuring passengers and their baggage are handled in a consistent manner. .

    Your main responsibilities in this role include the following:

    Duties and Responsibilities

    • Constant liaison with Check-in, transfer desk, and other related areas for the smooth acceptance of passenger.

    • Liaises with check-in, transfer desk, and support Airport Services Supervisor in all areas.

    • Escort and direct Arriving/departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding fates etc.

    • Assist duty officer to handle company material and records.

    • Liaison with GHA for quick processing of hotel and transfer passengers.

    • Work with GHA and ensure smooth passenger handling.

    • Assist passengers in regards to entry requirements, visas, residence permits etc.

    • Ensure passengers are assisted smoothly through airport facilities.

    • Performs other related duties, as assigned, for the purposes of ensuring the efficient and effective function of the work unit.

    Job Requirements

    • Trade or Vocational qualification

    • Minimum 3 years of job-related experience required with at least 1 year of relevant experience in Airport Operations of a leading airline.

    • Excellent communication skills with fluency in English language.

    • High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment.

    • DCS experience and knowledge of ticketing is an advantage for this job

    • Able to manage mishandled baggage services, including service recovery situations with customers.

    • Ideally completed courses in Passenger Handling and Customer Services

    • High level of computer literacy

    • Excellent customer focus and service delivery.

    Job Details

    Company: Qatar Airways

    Employment Type: Full-time

    Job Location: Frankfurt, Germany

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