Job Description
Fleet Service Agents loads and unloads baggage and cargo, marshals aircraft to and from gates, and services aircraft.
Benefits and Offers
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Your main responsibilities in this role include the following:
Duties and Responsibilities
Guide aircraft by standing and holding wands at or above shoulder height
Operate machinery to perform airplane movement
Arrive at gate in advance of aircraft arrival
Participate in pre-arrival briefing
Chock aircraft wheels
Position safety cones around aircraft
Position equipment (e.g., air-start units, conveyors) by aircraft
Connect ground power, pre-conditioned air, and air-start units
Perform exterior lavatory servicing
Service aircraft potable water
Perform catering service
Transfer baggage/cargo to and from belts, carts, baggage devices, and containers
Drive tug and cart to designated aircraft and drop-off areas
Open and close cargo door of aircraft
Enter and exit the cargo compartment of aircraft
Remove baggage/cargo from aircraft cargo compartment
Scan baggage/cargo
Interpret documentation (e.g., bag tags) to determine proper handling of baggage/cargo
Finalize load plan (Crew Chief only)
Direct team in loading baggage/cargo in the aircraft cargo compartment according to weight and balance specifications (Crew Chief only)
Load baggage/cargo in the aircraft cargo compartment according to weight and balance specifications
Disconnect ground power, pre-conditioned air, and air-start units
Ensure all equipment is removed from the safety envelope prior to pushback
Remove chocks from aircraft wheels
De-ice aircraft by directing a chemical/water stream at aircraft surfaces (at some airports)
Monitor traffic around the gate area to prevent collisions
Remove any foreign-object debris from the safety envelope
Perform pre-departure and post-arrival aircraft walk-around
Inspect aircraft pre- and post-flight
Report identified aircraft damage to crew chief, supervisors, pilots, and/or maintenance
Ensure gate has resources needed to facilitate effective operations
Complete forms required for operational requirements (Crew Chief only)
Communicate with team members in a professional manner
Lead and direct team (Crew Chief only)
Follow Crew Chief/Lead instructions
Communicate with others outside team (e.g., operations, load planners, other departments)
Communicate with flight deck using proper verbiage when necessary or required
Coordinate with other operational personnel to ensure efficient loading of baggage/cargo, aircraft servicing, and pushback
Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays
Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Perform all functions in accordance with safety procedures and policies
Wear uniforms as required by company policy
Wear all personal protective equipment (PPE) in accordance with rules and regulations
Work outdoors with exposure to extreme weather/elements, engine noise, and noxious fumes
Reasonable accommodations may be made for qualifying individuals with disabilities.
Job Requirements
High school diploma or GED or international equivalent
Must be 18 years of age or older
People-oriented and highly motivated, with a positive and cooperative attitude
Lift, load, unload, and transport bags and cargo to/from aircraft's, bag carts, and conveyor belts
Good communication skills
Applicable valid driver’s license as required by local authorities
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Ability to obtain jet bridge certification
Must have the ability to pass the US Postal Service background check
Job Details
Company: American Airlines
Employment Type: Full-time
Job Location: Jacksonville, FL, USA
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