• Delta Airlines Careers | Coordinator - Global Cleanliness Tower Operations Job, Minneapolis MSP

    Location Minneapolis, MN, USA

    Job Description

    As a Coordinator Global Cleanliness Tower Operations, you will work in a dynamic, constantly changing environment and ensure contracted cabin service groups efficiently and effectively service aircraft while supporting a team of Tower Agents and interfacing cross divisionally with ACC leadership to support operational decisions.

    Your main responsibilities in this role include the following:

    Duties and Responsibilities

    • Assigns cabin servicing activities to contracted cabin service groups.

    • Monitors the operation in partnership with other lines of business and adjusts the necessary resources to accomplish required cabin services as circumstances change.

    • Uses radio, phone and/or computer dispatching tools to ensure proper information and data is relayed.

    • Manages all flights related to cabin servicing requirements, including delayed departure time assignments, coordinates service call backs, and communicates the current state of the flight to appropriate personnel.

    • Practices safety-conscious behaviors in all operational processes and procedures.

    Job Requirements

    • Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.

    • Should be proficient in communication skills: verbal, written, and listening; strong interpersonal, problem solving, and decision-making skills are preferred.

    • Working knowledge of Microsoft 365 products (Word, Excel and PowerPoint)

    • Should have organizational and administrative skills.

    • Should have strong analytical skills and evaluate data to support decision making.

    • Should have ability to develop basic reports and share analysis of data.

    • Should be a self-starter and able to manage multiple tasks simultaneously.

    • Must be willing to work rotating shifts, including overnights and days off.

    • Must possess strong customer service orientation.

    • Critical thinking and problem-solving skills required for effective service.

    • (If transferring internally) Must be performing satisfactorily in current position.

    • Preferred Qualifications

    • Knowledge of OSS and RES automation systems is preferred.

    • Operational experience in Airport Customer Service (passenger service and ground operations) or Cabin Services is preferred.

    • Previous experience in a dispatch related role is preferred.

    Job Details

    Company: Delta Air Lines

    Employment Type: Full-time

    Job Location: Minneapolis, MN, USA

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