Job Description
As a Coordinator Global Cleanliness Tower Operations, you will work in a dynamic, constantly changing environment and ensure contracted cabin service groups efficiently and effectively service aircraft while supporting a team of Tower Agents and interfacing cross divisionally with ACC leadership to support operational decisions.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Assigns cabin servicing activities to contracted cabin service groups.
Monitors the operation in partnership with other lines of business and adjusts the necessary resources to accomplish required cabin services as circumstances change.
Uses radio, phone and/or computer dispatching tools to ensure proper information and data is relayed.
Manages all flights related to cabin servicing requirements, including delayed departure time assignments, coordinates service call backs, and communicates the current state of the flight to appropriate personnel.
Practices safety-conscious behaviors in all operational processes and procedures.
Job Requirements
Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
Should be proficient in communication skills: verbal, written, and listening; strong interpersonal, problem solving, and decision-making skills are preferred.
Working knowledge of Microsoft 365 products (Word, Excel and PowerPoint)
Should have organizational and administrative skills.
Should have strong analytical skills and evaluate data to support decision making.
Should have ability to develop basic reports and share analysis of data.
Should be a self-starter and able to manage multiple tasks simultaneously.
Must be willing to work rotating shifts, including overnights and days off.
Must possess strong customer service orientation.
Critical thinking and problem-solving skills required for effective service.
(If transferring internally) Must be performing satisfactorily in current position.
Knowledge of OSS and RES automation systems is preferred.
Operational experience in Airport Customer Service (passenger service and ground operations) or Cabin Services is preferred.
Previous experience in a dispatch related role is preferred.
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