• Qatar Airways Careers | Airport Services Duty Officer Job, Al Qassim, Saudi Arabia

    Location Al Qassim Saudi Arabia

    Job Description

    In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard. You will achieve optimum customer satisfaction and on-time department of flights. You will also have overall control of the shift as a direct representative of the Airport Services Manager. You will also ensure punctuality and safety of all Qatar Airways operations.

    Your main responsibilities in this role include the following:

    Duties and Responsibilities

    • Ensuring that passenger and aircraft handling practices conform to the safety and security standards

    • Ensuring that all QR aircraft handling standards are met on a shift basis

    • Managing and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline

    • Ensuring proper allocation of manpower and resources in the airport operations

    • Completing checks to ensure adequate standards are maintained

    • Resolving customer problems and complaints while on duty and working with all departments including Customer

    • Relations to provide resolutions for complaint handling

    • Facilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure

    Job Requirements

    • Relevant College or University qualification

    • Minimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level.

    • Excellent communication skills with fluency in English language.

    • Knowledge of Weight and Balance, Ramp handling and Dangerous Goods Regulations

    • Able to perform duties under pressure whilst maintaining the highest levels of customer service standards.

    • Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures

    • Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handling

    • High level of computer literacy

    • Excellent customer focus and service delivery.

    • You must also have the right to live and work in Kingdom of Saudi Arabia to be considered for this role.

    Job Details

    Company: Qatar Airways

    Employment Type: Full-time

    Job Location: Gassim, Saudi Arabia

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