Job Description
In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard. You will achieve optimum customer satisfaction and on-time department of flights. You will also have overall control of the shift as a direct representative of the Airport Services Manager. You will also ensure punctuality and safety of all Qatar Airways operations.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Ensuring that passenger and aircraft handling practices conform to the safety and security standards
Ensuring that all QR aircraft handling standards are met on a shift basis
Managing and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline
Ensuring proper allocation of manpower and resources in the airport operations
Completing checks to ensure adequate standards are maintained
Resolving customer problems and complaints while on duty and working with all departments including Customer
Relations to provide resolutions for complaint handling
Facilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure
Job Requirements
Relevant College or University qualification
Minimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level.
Excellent communication skills with fluency in English language.
Knowledge of Weight and Balance, Ramp handling and Dangerous Goods Regulations
Able to perform duties under pressure whilst maintaining the highest levels of customer service standards.
Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures
Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handling
High level of computer literacy
Excellent customer focus and service delivery.
You must also have the right to live and work in Kingdom of Saudi Arabia to be considered for this role.
Share Your Thoughts!
To receive reply notifications right away, tap the Notify option before you publish your comment!