Emirates Group [dnata] Careers | Cargo Telesales Agent Jobs, Dubai

Emirates Group

Job Description

To promote all principal airline products/services for dnata and to provide comprehensive sales support and information brokerage service (freight rates, flight details, bookings, inter-line connections) to cargo agents to ensure the products are well promoted in the market.

Your main responsibilities in this role include the following:

Duties and Responsibilities

• Discusses safety concerns openly and reports them to the concerned supervisor

• Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment

• Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner

• Follows day-to-day operations related to own job

• Conducts/ Receives calls and follows up on the existing ones to identify new revenue opportunities and maintain existing accounts

• Builds and maintains relations with existing sales leads and decision makers by providing them with prompt and professional service

• Works with sales team regularly to verify lead information, airline rates, schedules, capacity and feeding back market data to ensure the accuracy and availability of data in a timely manner

• Identifies trends in customer inquiries to ensure that the required stakeholders are updated on the information

• Ensures airway bill execution at Cargo Partners, thereby maximising revenue opportunities by selling of higher profit services

• Reverts promptly to the cases where pre-flight customer inquiries are passed to the relevant dnata Cargo sections or to the airline feedback

• Sends out the required broadcast messages to all customers briefing them with the changes to any of the freight products under guidance from the sales team

• Develops reports regularly which include information on the number of the outgoing calls, outcome purpose and follows up on list of opportunities

Job Requirements

• 12 years Schooling (O levels) or High school (A levels)

• 1 to 2 years of experience in Cargo and Logistics experience with an international airline preferably

• Basic IT and Computer Literacy Skills

• English Language Skills

• Basic Communication Skills

• Proficient Negotiation Skills

• Proficient Safety Awareness Skills

Job Details

Company: Emirates Group

Employment Type: Full-time

Job Location: Dubai, United Arab Emirates

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