• Airport Services Duty Officer Job in London Heathrow | Qatar Airways

    Location London, UK

    Job Description

    In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard. You will achieve optimum customer satisfaction and on-time department of flights. You will also have overall control of the shift as a direct representative of the Airport Services Manager. You will also ensure punctuality and safety of all Qatar Airways operations.

    Your main responsibilities in this role include the following:

    Duties and Responsibilities

    • Ensuring that passenger and aircraft handling practices conform to the safety and security standards

    • Ensuring that all QR aircraft handling standards are met on a shift basis

    • Managing and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline

    • Ensuring proper allocation of manpower and resources in the airport operations

    • Completing checks to ensure adequate standards are maintained

    • Resolving customer problems and complaints while on duty and working with all departments including Customer

    • Relations to provide resolutions for complaint handling

    • Facilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure

    Job Requirements

    • Relevant experience in an airline or reputed Ground Handling Operations at supervisory level.

    • Strong background in Airport or GHA Operations

    • Good understanding of Conditions of Carriage, International Civil Aviation Safety and Security Procedures in accordance with ICAO and IATA.

    • Overall knowledge of airport functions within passenger and baggage handling, weight and balance and dangerous goods regulations.

    • Excellent customer focus and service delivery.

    Job Details

    Company: Qatar Airways

    Employment Type: Full-time

    Job Location: London Heathrow, United Kingdom

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