• Qatar Airways Careers | Reservation and Ticketing Coordinator Jobs, Colombo, Sri Lanka

    Location Colombo, Sri Lanka

    Job Description

    This role is responsible to Plan, supervise, and support the team in order to achieve optimal customer satisfaction and surpass the annual revenue targets. Encourage teamwork, consistency of service and proper coordination. Act as an intermediary between the staff and Management.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Handle customer requirement/request professionally ensuring minimum complaints..

    • Support Travel Agents with seat confirmation and arrange VIP Bookings/ ticketing queries.

    • Support staff and customers to resolve difficult issues /problems pertaining to Reservations and Ticketing, on a daily basis.

    • Prepare staff roster to ensure proper distribution of manpower

    • Guide and support staff and keep them updated with relevant changes in the industry and QR products/ services.

    • Brief and update SM regularly on any requests that require management approval.

    • Investigate complaints to define and correct weak areas.

    • Making Daily forecast for two weeks future flights.

    • Support sales team to achieve budget target thru coordination with YIELD department for seats confirmations, flight upgrading and pricing issues (if any).

    • Monitoring reservation/Ticketing department staff to maintain good customer service on Telephone and at the counter as per QR standard and policies.

    • Final flight check after the regular PFC.

    • Prepare multi type of reports as per higher management demand.

    • Monitor and enforce QR uniform standards and guidelines for all uniformed staff.

    • Good understanding of Qatar Airways Conditions of Carriage

    Job Requirements

    • Bachelor’s Degree

    • Specialist - minimum 5 years of job-related experience required

    • Minimum 3 years at a Supervisory level in Airline industry.

    • IT proficiency with Word/PowerPoint/Excel/Access

    • Proven understanding of QR in-house CRS and Ticketing system (Amadeus)

    • Recognized IATA or Airline Advanced Passenger Tariff and Pricing Course – Preferred

    Job Details

    Company: Qatar Airways

    Employment Type: Full-time

    Job Location: Colombo, Sri Lanka

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