• Delta Airlines is hiring Customer Experience Specialist - Korean Speaking Job, Singapore


    Job Description

    Acting as initial contact to customers who wish to travel with Delta Air Lines and our Skyteam partners, you will provide superior service and an outstanding first impression to all customers. You are expected to ascertain customer's needs and respond in such a way as to exceed the customer's expectations and communicate the Delta brand.

    The suitable candidate is expected to perform all jobs related to effective customer service including receiving and making outbound calls to our Korean passengers regarding their flight arrangements with our airline.

    Life at our Singapore Customer Engagement Center

    Centrally located at the Singapore Post Center 2 minutes away from Paya Lebar MRT station, surrounded by 3 shopping malls, entertainment, and 24-hour food center 5-7 minutes away

    Modern break room offering snacks and beverage options and free Wi-Fi

    Local community engagement activities within Singapore as well as participation with Relay for Life and Day of Hope, Breast Cancer Research

    Foundation (BCRF), and Family Fun Day

    Delta employees, spouse/children can take advantage of interline agreements that provide space available travel at a reduced rate on many other airlines from around the world.

    Discounts available to global attractions, hotels and cruises through Delta Perks!

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    Job Requirements

    • Embraces diverse people, thinking and styles

    • Consistently makes safety and security, of self and others, the priority

    • Minimum Diploma or Degree preferred, with excellent knowledge of geographical locations.

    • Highly proficient, both written and verbal, in English and Korean to communicate effectively with our customers in the English and Korea speaking markets.

    • Provide clear, pleasant, and courteous phone & written communication with proper use of grammar, tone, and pronunciation, with the customers.

    • Able to handle multiple tasks and attention to detail.

    • Desire to learn and apply specific sales training techniques to generate revenue.

    • Able to work a variety of day time shifts as well as on weekends and public holidays.

    • Administratively meticulous and performance driven.

    • Provide support to the contact center with regards to passenger's tickets, special request, and airport assistance for our internal and external customers.

    • Strong interpersonal, communication, and computer application skills.

    • Ability to work in a team with a diverse culture.

    • Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.

    • Preferred Qualifications

    Job Details

    Company: Delta Air Lines

    Employment Type: Full-time

    Job Location: Singapore

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