• Emirates Careers | Cargo Supervisor Job, Glasgow, UK

    Location Glasgow, UK

    Job Description

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Plan, organise and co-ordinate the operational activities to ensure optimal efficiencies and productivity, delegating responsibilities to and controlling subordinate staff and GHA/third party contractors as appropriate.

    • Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, and where there are shortcomings, to address these appropriately and timeously

    • Resolve problems arising such as delays, disruptions, cargo mishandling and transfer cargo in order to minimise cargo off loadings and maximise utilisation of space available.

    • Review, collate and compile the cargo documentation for cargo uplifted on flights in accordance with local regulations and company policies

    • Ensure accurate completion of all post flight activities including dispatch of message, forwarding documentation and completion of station file. Where required, take appropriate action for any irregularities/ discrepancies

    • Investigate and respond to queries, complaints and claims received from internal and external customers in an efficient and timely manner

    • Update and maintain Cargo Systems in order to provide the requisite customer service information, including rate filing and facilitate accurate revenue accounting

    • Carry out commercial activities as directed by CM and Sales department when operational duties allow. This to include administration, telephone work and visiting customers.

    • Supervisory accountabilities:

    • Motivate, train and give feedback to staff to ensure all tasks are completed on time and to ensure high standard of service is maintained.

    • Undertake various administration functions including rostering of staff, completion of performance appraisals, reordering of stationery as required.

    • Supervise the cargo operations as required to ensure all activities are completed safely and in an efficient manner.

    • Act as the senior in charge where no manager / officer is on duty

    Job Requirements

    • Educated to GCSE (or equivalent) with experience in a Cargo Operations environment, including Cargo experience in leading a team.

    • OR

    • Educated to A-Level (or equivalent) with experience in a Cargo Operations environment, including as a Cargo Agent with previous experience in team leading.

    • Knowledge of Dangerous Goods regulations and currently holds / has previously held a DG certificate

    • Knowledge of Weight & Balance procedures and Live Animal Regulations

    • PC based skills including Microsoft Word/ Excel/ E-mail

    • Analytical and numeracy skills

    • Fluency in written and oral English

    Job Details

    Company: Emirates

    Employment Type: Full-time

    Job Location: Glasgow, United Kingdom

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