American Airlines Careers | Temporary Field Assistant, HR, London

American Airlines

Job Description

You will be part of the International Team Members Services (ITMS) team, which is currently located in 7 locations around the globe, supporting 6,000 team members in close to 60 countries. Your position will be within the Europe/UK and Asia-Pacific Division and you'll be the point of contact for administrative queries such as team member data management, policies, global mobility, recruitment, etc., mainly for the UK and parts of Core Europe.

Duties and Responsibilities

Your main responsibilities in this role include the following:

• People Administration

• Respond to enquiries through the shared ITMS inbox in a timely manner and maintain the inbox

• Support with recruitment, training, compensation and benefits, ad hoc statistical analysis, and administration

• Issue contracts of employment and offer letters and other administrative duties as required e.g. reference requests, general correspondence

• Send out International People initiatives, communications, newsletters, or updates

• Action Employee Data Management (EDM) in SuccessFactors (HR system)

• Regularly review Data Stewardship Platform (DSP – internal audits) and undertake updates when necessary

• Request visitor pass requests and parking for UK Waterside (WTS) office

• Maintain personnel files electronically

• Conduct right to work checks for new hires in the UK

• Recruitment

• Support the International People team with recruitment processes and procedures and assist hiring managers with both, internal and external recruitment

• Prepare and post internal and external job vacancies, liaise with recruitment agencies and ensure job descriptions are in the right format and language as appropriate

• Support hiring managers and People Business Partners with their selection process

• Provide guidance and advice to hiring managers on next steps for team members who are on probation

• Communicate with applicants regarding work permits and support Expat relocations

• Training

• Organize and assist with coordinating local training

• Update local training material and conduct local training/info sessions for team members in region

• Policy

• Provide information and advice on interpretation of company policies in line with local legislation including attendance

• Employee Relations

• Support first level time keeping and sickness absence meetings

• Support People Business Partner team and Managers to proactively managing team members on long term sick

• Make referrals and be the main contact point for Income Protection provider for long term sick team members

• Support the People Business Partner team and Managers with arranging occupational health appointments

• Reports /statistics

• Collate and summarize People reports

• Produce reports using Employee Central (HR System)

• Produce reports on a monthly basis to pension provider on auto-enrolment

• Provide monthly payment report to Payroll for PHI (Private Health Insurance) claimants

• Handle payroll queries

Job Requirements

• Ability to travel internationally where required

• Flexibility for both office based and hybrid working

• Excellent PC skills including Word, Excel, PowerPoint, and Email

• Proven administrative skills and strong organizational skills

• Good communication skills and ability to communicate effectively with all levels

• Be self-motivated, customer focused, flexible, and able to adapt to a changing environment

• Ability to track spending and preparation of budget in conjunction with the Supervisor and People Business Partner team

• Ability to work on multiple projects simultaneously

• Ability to prioritize

• High attention to detail and as well as high level of accuracy

• Ability to be deadline driven and work under pressure

• Ability to deal with sensitive information and act in a professional manner at all times

• High degree of personal integrity with a commitment to confidentiality

• Strong team player willing to work flexibly within the team

• Knowledge of at least one additional EU language (written and spoken), preferably French, Italian, Spanish, German

Preferred Qualifications

• CIPD qualified or working towards a HR qualification (if based in the UK)

• Previous experience in Human Resources

• Knowledge of UK/EU labor law

• Good understanding of company policies/procedures/American Airlines team member programs

• Experience in using HR Systems

Job Details

Company: American Airlines

Employment Type: Full-time

Job Location: London, United kingdom

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