Job Description
Handle all Cargo reservations for respective country/area. Provide a Customer Services to all Cargo Agents and direct customers. Handle all relevant cargo bookings via telephone and emails/faxes
Duties and Responsibilities
Your main responsibilities in this role include the following:
heck incoming emails, telexes/faxes and respond or refer to the relevant personnel to ensure an efficient customer service is provided.
Answer the telephone and deal with customer enquiries and ensure reservations are entered into the EK system correctly
Co-ordinate all transport requirements for EK cargo bookings on a daily basis.
Ensure all post-flight details are relayed to the customer promptly.
Ensure all the end-of-month filing of flight files, tracking messages are kept up-to-date.
Ensure permanent bookings are entered into the system and monitored on a regular basis to guarantee their usage.
Carry out tasks as directed by the Cargo Customer Services Supervisor
Job Requirements
Educated to GCE or `O' level standard.
Good knowledge of Cargo Reservations and Cargo Operations.
Knowledge of SITA based computerised reservations system advantageous.
Good concept of Customer Service
Must have a high level of Attention to detail - Pleasant telephone manner.
you must have the right to live and work in Japan
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