• Cargo Customer Services Agent Job in Osaka | Emirates

    Location Osaka, Japan

    Job Description

    Handle all Cargo reservations for respective country/area. Provide a Customer Services to all Cargo Agents and direct customers. Handle all relevant cargo bookings via telephone and emails/faxes

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • heck incoming emails, telexes/faxes and respond or refer to the relevant personnel to ensure an efficient customer service is provided.

    • Answer the telephone and deal with customer enquiries and ensure reservations are entered into the EK system correctly

    • Co-ordinate all transport requirements for EK cargo bookings on a daily basis.

    • Ensure all post-flight details are relayed to the customer promptly.

    • Ensure all the end-of-month filing of flight files, tracking messages are kept up-to-date.

    • Ensure permanent bookings are entered into the system and monitored on a regular basis to guarantee their usage.

    • Carry out tasks as directed by the Cargo Customer Services Supervisor

    Job Requirements

    • Educated to GCE or `O' level standard.

    • Good knowledge of Cargo Reservations and Cargo Operations.

    • Knowledge of SITA based computerised reservations system advantageous.

    • Good concept of Customer Service

    • Must have a high level of Attention to detail - Pleasant telephone manner.

    • you must have the right to live and work in Japan

    Job Details

    Company: Emirates

    Employment Type: Full-time

    Job Location: Osaka, Japan

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