American Airlines - Agent, Customer Services - PT Job, London LHR

American Airlines

Job Description

The role is a part of the London Heathrow Customer Services team within our International & Cargo division. You will support a group of Team Leaders in delivering a safe and first-class airport experience to our customers. You are expected to have an understanding of all areas of customer services and work flexibly across all functions. This position will involve a significant amount of standing, walking and greeting customers in a variety of roles within customer services, while reporting into and taking instructions from the Team Leaders.

Your main responsibilities in this role include the following:

Duties and Responsibilities

• Provide a consistently high-quality customer service ensuring a seamless experience at all contact points

• Perform a range of airport related duties and be prepared to support the daily operation in any capacity required in the following areas: Check-in, Gates, Transfer, Arrival, Baggage Services and ticketing (ATAC)

• Work closely with and take instructions from the Team Leader responsible for the flight/work areas/shift

• Conduct relevant administrative duties e.g. ATAC, preflight and post flight departure

• Represent AA by adhering to the uniform standards and by adopting a customer focused approach at all times

• Promote and sell AA services and products to our customers

• Attend and complete all compulsory training by given deadlines

• Adhere to and promote safe working practices all times

• Carry out any other reasonable duties consistent with the post

Job Requirements

• Possess excellent interpersonal skills

• Possess a solution orientated approach

• The ability to resolve conflicts professionally within time constraints

• The ability to handle a stress environment effectively and work with minimum supervision

• Possess a strong customer focus and enjoy face to face contact with customers

• Be able to be a representative of the Company at all times

• Be well groomed appearance & adhere to the uniform standards at all times

• The ability and willingness to work in a shift environment (including weekends, bank and public holidays)

• Be reliable and punctual

• Be compliant with all AA policies and procedures

• The ability to communicate both written and verbally to a high standard

• Be in possession of a valid BAA airside pass

• Be GSAT trained

• The willingness and ability to successfully complete all relevant training

• Be in possession of a valid DVLA driving license, post holder must be willing to apply for a BAA driving license as and when required

• The willingness and ability to train and hold a valid BAA jet bridge permit as and when required

Desirable Qualifications

• Computer knowledge including Microsoft Word, Excel and email

Job Details

Company: American Airlines

Employment Type: Part-time

Job Location: London, United kingdom

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