Delta Airlines | Red Coat, Customer Service Agent in Frankfurt

Delta Air Lines

Job Description

As a Red Coat, you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success. As a Red Coat, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work. Red Coats are the first to greet our customers to guide and assist them with the ticketing, routing, trip planning, baggage check-in process and gate boarding.

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Manage the Gate and boarding processes, assist and support Business Partner’s agent in their assigned roles.

• Manage the check-in process, assist and support Business Partner’s agent in their assigned roles.

• Practices safety-conscious behaviors in all operational processes and procedures.

• Use a computer to sell, print, and reissue tickets.

• Display positive attitude inside and outside of work.

• Greet customers to guide and assist them in the lobby with the check

• Must have strong listening and communication skills in order to identify customer needs and to provide directions appropriately

• Embraces diverse people, thinking and styles.

• A Complaint Resolution Official (CRO) is to assist customers in any situation related to discrimination, accommodations, or services with respect to customers with disabilities.

• Engage with customers and create “Moments that Delight.”

• Positively impacts customers use of airport technology to ensure a better, faster and friendlier airport experience

• Efficiently coordinates and monitors all aspects of the operation, ensuring irregular operations are handled as quickly and effectively as possible.

• Practices safety-conscious behaviors in all operational processes and procedures.

• Use computers to assist customers with seat availability, make gate announcements regarding the boarding process, flight status, checking and handling baggage, managing, and initiating the boarding process.

Job Requirements

• Must have authorization to live and work in Germany at the time of applying to this position.

• Consistently makes safety and security, of self and others, the priority

• Must have a working knowledge of Delta policies and procedures

• Must be proficient in English and German

• Must be able to balance multiple priorities within established time constraints.

• Demonstrate that privacy is a priority when handling personal data

• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation

• Embrace diverse people, thinking, and styles

• Should be able to read, write, and comprehend detailed job instructions

• Must have strong listening and communication skills in order to identify customer needs and to provide directions appropriately

• High School diploma, GED, or High School Equivalency

• Must be at least 18 years of age

• Possess basic computer skills and be proficient in Microsoft Office applications

• (If transferring internally) Must be performing satisfactorily in present position.

Preferred Qualifications

• 6 months of ACS, Airport Customer Service experience in operations and customer service is preferred.

• Knowledge of Deltamatic and other relevant airport technology is strongly preferred.

Job Details

Company: Delta Air Lines

Employment Type: Full-time

Job Location: Frankfurt, Germany

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