Job Description
To oversee various customer handling areas of airport operations ensuring highest standard of service and following safe & secure working procedures.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Review the GSRs (Ground Safety Reports) and discuss with APM for appropriate action.
Oversee all customer handling areas Viz. Check-in, Departure Gate, Transit & Arrival. Ensure all functions are accurately and promptly carried out by company staff as well as Handling Agent Staff to the highest degree of standard.
Encourage GHA (Ground Handling Agent) staff to sell more ancillaries and generate revenue.
Brief the DMs/APM (Airport Duty Manager/Airport Manager) regarding shortfall of the GHAs on daily basis.
Assign pre-flight duties to all staff and conduct de-briefing to discuss the discrepancies.
Carry out any other tasks or duties as assigned by Airport Manager.
Direct Check-in staff in handling passengers for any irregularities, invalid documents etc.
Monitor catering figures and update catering unit well ahead to prevent wastage.
Direct Check-in staff in dealing excess baggage charges. Make decisions regarding charging and waiving of charges.
Liaise with Airport Support Unit/WWCC for VCRS (Virtual Coupon Records) updates in case of misconnections involving rerouting.
In case of Denied Boarding, guide check-in staff and deal passengers. Ensure updating SSCI for downgrading or offloading customers.
Establish and maintain good working relationships with customs, immigration, security, police, medical, cargo, ground transport, catering, duty free, courier companies, tour operators and other airline staff.
Communicate with Duty Manager / Airport Manager to upgrade A/C equipment if necessary in terms of over sales etc…
Ensure that Company Policy and local policies for handling delayed services are followed and that delayed passengers are given all assistance during such delays.
Ensure strict adherence of company safety and security standards.
Ensure that the handling agents output is according to company standards and in accordance with the agreed contract.
Ensure Company Regulations are being followed with regard to lost/found/damaged baggage and that the time factor in this connection is not exceeded.
Ensure that adequate stock level of all stationery and supervises distribution there of.
Ensure quality service to V.I.Ps, unaccompanied children etc. in areas of arrival, departure and during transits. Coordinate with Lounge staff.
Ensure that staff on shift, wear company uniform to the required standard.
Monitor the ramp activities.
Job Details
Company: Gulf Air
Employment Type: Full-time
Job Location: Manchester, United Kingdom
Share Your Thoughts!
To receive reply notifications right away, tap the Notify option before you publish your comment!