Job Description
Working within a team that is quick-thinking, hard-working and customer focused, you’ll ensure that our customers are provided with a safe, relaxing, and secure experience. You’ll have world-class training, invaluable experience, and opportunities for career progression that you would expect from Britain’s leading brand.
Join us and be part of an exciting opportunity at BA Euroflyer, the new British Airways short-haul subsidiary based at London Gatwick. As a member of our dedicated cabin crew team, you’ll have a passion for delivering exceptional customer service, creating an inviting atmosphere, and focusing on putting our customers at the heart of everything you do.
We encourage and welcome individuals from all walks of life to apply and help shape the future of the airline. Whether you’re looking for a first step in your career, or an experienced crew member looking to return to the skies, or even looking for a new career challenge, everyone is welcome at BA Euroflyer.
You’ll be assigned to a wholly owned subsidiary of British Airways at Gatwick and be part of the BA Group.ls to connect Britain with the world
Benefits and Offers
With a competitive salary, you’ll be able to earn up to a max of £25,000 a year with flying/duty pay, inflight sales commission, and allowances (basic pay is £16,200)
Discounted staff travel (non-contractual and discretionary) from the first day you join us
Southern Rail ticket discounts
BA Wellbeing programme
Access to our Perks at Work programme, which offers discounts on fashion brands, movies, travel, electronics, childcare, and much more!
Discretionary bonus
Duties and Responsibilities
Your main responsibilities in this role include the following:
Ensures all operational safety, security and health and safety responsibilities are performed to the highest standards in accordance with the Company Operations Manuals, thus ensuring compliance with Regulators, British Airways requirements and all other relevant legislation.
Reports safety related issues through correct channels, and is proactive in adopting the BA ‘Just
Maintain safety compliance at all times with Safety & Equipment Procedures (recency) training.
Deliver world-class service excellence in line with our brand.
Ensure compliance with all corporate policies and procedures in accordance with relevant legislation.
Act as a British Airways role model to colleagues and customers adhering to our uniform standards.
To build effective working relationships with colleagues and service partners to work as one team.
Deliver the crew objectives set by the business and a personal development plan, developing selfawareness through 360 feedback and continuous learning.
As part of the cabin crew team ensure that customers experience a clean, safe and professional cabin appearance always which may include preparing the passenger cabin for departure in addition to security checks.
Use technology appropriately, as a communication tool, actively participating in discussions, to share information and continuously improve standards.
Successfully meets standard on continued knowledge and proficiency validations and observations, reflecting and acting on feedback.
Job Requirements
Passionate about customer service.
Confidently deal with challenging and difficult circumstances and remain resilient throughout.
Ability to manage my time effectively and be punctual.
Build relationships with all your colleagues in a professional way to deliver excellent customer service.
Proactively seek solutions and take personal responsibility for resolving problems.
Clear and confident communicator.
You show respect and understanding for different cultures and backgrounds and you treat everyone as individuals.
You understand the need to follow rules however you can be flexible depending on the situational needs.
You proactively seek solutions and take personal responsibility for resolving problems.
You can learn new information easily and quickly apply it correctly.
You always demonstrate a positive ‘can do’ attitude.
You appreciate the need to work in a timely fashion and appreciate the need for punctuality.
You uphold high personal and professional standards.
To be aged at least 18 or over at time of applying.
Fluent in both spoken and written English, another European language is a plus.
Some previous customer service experience (desirable).
Medically fit to meet regulatory requirement. Able to hold/obtain all required passes and documents (valid such as Criminal Record Check, airside pass, with unrestricted travel.)
Hold a valid passport (with minimum of 12 months before expiry date) with the unrestricted right to live and work in the UK and which allows unrestricted global travel.
To undergo a Criminal Record Check for all countries of residence for six months or more in the previous five years and be able to provide satisfactory references for the last five years.
Willing and able to work shifts covering 24 hours a day, 7 days a week, 365 days a year. Willing and able to spend periods of time away from home and conduct standby duties in the close proximity of airport base.
Be able to come to and from London Gatwick airport with ease.
Live within 90 minutes of London Gatwick.
Have a smartphone.
To wear the British Airways uniform to the required standard with no visible tattoos or body piercings. Only tattoos that can be reasonably covered up are permitted. Plasters and bandages must not be used.
Job Details
Company: British Airways
Employment Type: Full-time
Job Location: London Gatwick, United Kingdom
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