• Ticket/Gate Agent (Customer Service Agent) at Delta Air Lines in Providence

    Location Providence, RI, USA

    Job Description

    Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Delta Air Lines where you will join a team committed to providing outstanding service.

    Delta's Customer Service Agents play a crucial role in ensuring customers' travel experience is smooth and pleasant. They guide and assist customers with the ticketing and baggage check-in process, using computers to sell, print, and reissue tickets, managing the check-in process, and ensuring proper travel documentation. They also handle lifting tasks and handle items as low as floor level and as high as waist level. As a Gate Agent, they assist customers with routing, trip planning, and gate boarding, using computers to assist with seat availability, making gate announcements, checking and handling baggage, managing and initiating the boarding process, and operating jet ways. These agents maintain professionalism and a positive attitude, ensuring Delta's continued success. The starting pay is $16.55 per hour, with additional pay increases regularly through 10.5 years.

    Job Requirements

    Minimum qualifications for this position include a High School diploma, GED, or High School Equivalency, at least 18 years of age, proficiency in English, strong verbal and written communication skills, basic computer skills, and successful Customer Service Assessment. The ideal candidate should be able to lift bags or items weighing up to 50 pounds, be willing to work a fixed or rotating schedule, pass a post-offer pre-employment drug test, physical ability test (PAT), and pass an extensive post-offer pre-employment background check. The ideal candidate should also be authorized to work in the US.

    Job Details

    Company: Delta Air Lines

    Employment Type: Full-time

    Job Location: Providence, RI, USA

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