Job Description
Southwest Airlines is seeking a Customer Service Agent to provide hospitality to its customers at the ticket counter, baggage service office, and gate area. These agents are often the first Southwest employee customers interact with during their travel experience, setting a hospitable tone for their trip. They are friendly, patient problem solvers who enjoy multitasking and working in a dynamic, safe environment.
The role involves handling ticketing, check-in, boarding, baggage service, reservations, and resolving complaints and problems. Responsibilities include greeting and handling customers politely, handling cash, checks, credit cards, travel vouchers, and coupons, calculating charges, making change, and balancing daily transactions.
The role also handles baggage and cargo transactions, answering telephone calls, resolving problems or complaints, and handling mishandled customers. The role also provides accurate fare, schedule, reservations, flight arrival/departure information, and answers general inquiries from customers and visitors to the airport terminal.
Duties may vary due to the size and organization of the station, and the candidate must meet any physical ability requirements listed on the description. Other job duties may be directed by Employee's Leaders..
Job Requirements
The job requires a computer keyboard typing speed, reading documents, understanding ticketing procedures, and working well with others. The candidate must be able to complete a Customer Service Agent training program with an 80% or greater average and an evaluation period. They must be aware of hazardous situations and handle emergencies as needed. They must work under tight time constraints to accomplish quick turns of aircraft. They must present a well-groomed appearance, perform job functions within limited space, effectively communicate verbally, and possess good written and oral skills.
No education or experience is required. The candidate must obtain a SIDA badge and meet local airport requirements, and may be required by Station Leadership to obtain a Customs Seal and work international flights. Physical abilities include lifting and moving items up to 70 pounds, climbing, bending, kneeling, and standing, and wearing prescribed uniforms. Other qualifications include maintaining a well-groomed appearance, being a U.S. citizen or having authorization to work in the U.S., being at least 18 years old, complying with company attendance standards, and working shift work and overtime. Foreign language skills are desirable but not required.
Job Details
Company: Southwest Airlines
Employment Type: Full-time
Job Location: Oklahoma City, Oklahoma, United States
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