Job Description
Delta Air Lines is seeking Customer Experience Specialists to join their high-energy call center environment. This role involves answering calls efficiently, assessing customer needs, and offering solutions and products. Ideal candidates should have a desire to make customers' travel unforgettable. They must actively listen, identify and address customer issues, make quality decisions, and interact with a diverse group of customers and colleagues. Specialists must adhere to Delta and DOT compliance requirements and have future opportunities to advance to specialty teams. They may also assist customers via Twitter, Facebook, or other social media platforms.
Benefits and Offers
Customer Experience Specialists receive a starting pay of $18.90 per hour, with regular increases to $35.26 per hour. They enjoy a competitive salary, industry-leading profit sharing program, performance incentives, and 401(k) contributions. They also receive paid time off, comprehensive health benefits, family care assistance, holistic wellbeing programs, domestic and international flight privileges, worldwide partnerships, recognition rewards, and awards through the Unstoppable Together platform. Delta offers over 500 discounts, specialty savings, and voluntary benefits, including car and hotel rentals, insurance, legal services, and childcare.
Your main responsibilities in this role include the following:
Job Requirements
Minimum qualifications for this position include a high school diploma, GED, or equivalent. The ideal candidate should embrace diverse thinking and styles, prioritize safety and security, be at least 18 years old, and be authorized to work in the United States. New hires will be flexible and have 2 consecutive days off. They should have digital literacy, clear communication, excellent attendance, and privacy. Competitors with one year of experience in sales and customer service, as well as Spanish language fluency, are also considered. Delta occasionally opens internal bilingual positions with pay increases for current Customer Experience Specialists.
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