• Customer Service Agent at Alaska Airlines in Seattle

    Location Seattle, WA, USA

    Job Description

    Alaska Airlines is seeking a Customer Service Agent in Seattle to create a beloved airline by engaging guests with care and providing exceptional travel experiences. The role involves responding to guest inquiries, performing tasks in lobby check-in, gate, and baggage areas, and assisting with boarding and gate duties. Key duties include greeting guests, answering questions, checking-in, boarding flights, and assisting with disabilities. The role also involves de-escalating upset guests, assisting with missing or damaged bags, and performing various duties to ensure guest satisfaction.

    Benefits and Offers

    Starting Rate USD $18.50/Hr

    Alaska Airlines and Horizon Air offer competitive pay and benefits, including free stand-by travel, comprehensive well-being programs, 401k match, quarterly and annual bonus plans, and generous holiday and paid time off. Benefits may vary by company, location, hours worked, and employment status.

    Job Requirements

    A minimum of 6 months of customer service or community service experience is required, along with exceptional interpersonal and communication skills. The ideal candidate should be able to approach guests with a smile and greeting, have a typing speed of at least 25 WPM, and be able to lift 50 lbs. They must also be flexible and able to work varied shifts in a 24-hour period. The ideal candidate should have a high school diploma or equivalent, be 18 years old, and be authorized to work in the U.S.

    Job Details

    Company: Alaska Airlines

    Employment Type: Full-time

    Job Location: Seattle, Washington, USA

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