Job Description
United Airlines is seeking a Customer Service Representative - Japanese Interpreter in Tamuning to create meaningful connections and create a welcoming environment for both business and pleasure travelers. The role involves interacting with domestic and international customers in lobbies and gates, handling ticketing, baggage, and greeting customers with a smile. The role involves providing friendly, professional, confident, and insightful service to resolve travel issues and make customers' experiences memorable. Responsibilities include interacting with customers in a kind and useful manner, anticipating customer needs, maintaining a safety mentality, navigating challenges, working collaboratively, and ensuring compliance with United and Federal Aviation Administration (FAA) regulations and policies.
Benefits and Offers
Benefits include starting pay of $18.51 per hour and $1.50 premium pay, competitive travel opportunities, flexibility, 401(k), health insurance, and an Employee Assistance Plan. Travel is free, and flexibility is available through flying United. Leadership opportunities are available, and seniority-based pay raises are available, including additional compensation for shift differentials and overtime.
Job Requirements
The job requires a high school diploma, GED, and a minimum of 18 years of age. Fluency in English and Japanese is required, along with excellent communication skills. The candidate must pass a background check, be legally authorized to work in the US, and be able to work during shifts, weekends, and holidays. Successful interviews are required, and the candidate must meet company attendance and uniform standards.
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