Job Description
As a French-speaking On Holiday Support Advisor, you will provide exceptional service to customers, ensuring their needs are met from the first interaction. You will handle complaints and issues during holidays and after customers return, working closely with customers and destination partners. Your role is crucial in supporting Duty Managers during incidents and emergencies, providing welfare calls in Continental European language. Additionally, you will handle administrative tasks like recording complaints, maintaining systems, and sharing suggestions for streamlining processes.
Benefits and Offers
easyJet holidays offers a competitive base salary, a company-wide bonus scheme, a 5% pension contribution, share options, life assurance, and flexible benefits. This is a full-time role, based at easyJet holidays HQ near Luton Airport, with shifts on a roster basis. The company is committed to employee development and a welcoming atmosphere, creating unforgettable experiences for customers and employees alike. The possibilities are endless with easyJet holidays.
Job Requirements
Fluency in French and English is essential for effective communication with a diverse customer base. Experience in a fast-paced customer service environment is required, as well as the ability to handle challenging situations and conflicts. The role requires a dynamic environment, requiring strong communication skills and active listening. Compassion and understanding are crucial, as genuine care for customers' needs is essential. Strong phone and verbal communication skills and active listening are essential. The company values teamwork and requires rotating shifts and flexible working hours. Adaptability and flexibility are key to the team's success.
Job Details
Company: EasyJet
Employment Type: Full-time
Job Location: London Luton Airport, United Kingdom
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