Description
Qatar Airways is seeking an Airport Services Duty Officer in Paris, France, to oversee flight-handling activities, ensure high service standards, and maintain customer satisfaction. The role involves directing the shift as a representative of the Airport Services Manager, ensuring punctuality and safety in all operations.
Key Duties
- Ensuring passenger and aircraft handling practices adhere to safety and security standards.
- Meeting QR aircraft handling standards on a shift basis.
- Managing and controlling manpower for optimal utilization and staff morale.
- Allocating manpower and resources in airport operations.
- Completing checks to maintain standards.
- Resolving customer problems and complaints.
- Facilitating ramp handling activities in liaison with various departments.
Requirements
- Relevant experience in an airline or reputable ground handling operations.
- Strong background in airport or ground handling operations.
- Understanding of Conditions of Carriage, International Civil Aviation Safety and Security Procedures.
- Knowledge of airport functions, passenger and baggage handling, weight and balance, and dangerous goods regulations.
- Excellent customer focus and service delivery.
- Legal right to live and work in Paris, France.