Description
The Corporate Travel Officer is responsible of handling complete group process from receiving request, creating booking and adding name till day of travel.
Key Responsibilities
- Day to day manage Group & Charter requests.
- Follow up on group requests with agents and HQ, and the monitoring of group figures.
- Try to deliver high quality services and quality group revenue.
- Coordinate and follow up with RM team, scheduling team and Finance team.
- Support all agencies by handling all requests, whether it’s related to their customers or bookings.
- Support the leader to provide clear view for our management with status of the group requests and agencies requests.
- Prepare and updating all forms & articles that linked with agencies and group booking.
- Update agencies with any changes in roles or fares that has been done in flyadeal.
- Maintain agencies users and their authorities in system.
- Audit and monitor all actions under agencies users.
- Prepare and send all messages & emails that used with agencies and group booking customers.
- Support CX manager with day-to-day strategic tasks.
Requirements
- Bachelor’s Degree.
- Minimum 1 year experience in airline commercial / operations
- Navitaire apps.
- Understanding of CRM platforms.
- Customer First Attitude.
- Communication skills.
- Stress tolerance.
- Time management.
Details
Company:
Employment Type: Full-time
Location: Jeddah, Saudi Arabia
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