• flyadeal Customer Engagement Centre Agent - Jeddah

    Location Jeddah Saudi Arabia
    Posted

    Description

    Key Responsibilities

    • Contribute to a positive ‘Customer First’ environment within the CEC.
    • Achieve Productivity, Care and Revenue targets.
    • Handle all inbound calls without delay, optimising revenue opportunities and communicating flyadeal policies and procedures in a clear polite manner.
    • Escalate issues to management for further review immediately when required.
    • Engage with Customers using ‘flyadeal voice’, identify opportunities to ‘surprise and delight’.
    • Actively engage with management to produce own Personal Development Plan, identifying development needs to support career growth and exceed KPIs.
    • Maintain a thorough knowledge of all flyadeal products, services, systems and current marketing campaigns, providing accurate information and responses to Customers at all times.
    • Ensure all data entered into flyadeal systems is accurate and within established guidelines.
    • Support Team Leaders as required with flight disruption actions and system admin (incl. Queue Management and Cancelled Flight processing).
    • Monitor Customer feedback and operational issues, escalating recurring issues without delay .
    • Work with colleagues across the business to resolve complaints and refine and improve the overall Customer Journey.

    Requirements

    • High School or Bachelor Degree
    • Microsoft Office
    • Work in shifts

    Details

    Company: flyadeal

    Employment Type: Full-time

    Location: Jeddah, Saudi Arabia

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