Key Responsibilities
- Contribute to a positive ‘Customer First’ environment within the CEC.
- Achieve Productivity, Care and Revenue targets.
- Handle all inbound calls without delay, optimising revenue opportunities and communicating flyadeal policies and procedures in a clear polite manner.
- Escalate issues to management for further review immediately when required.
- Engage with Customers using ‘flyadeal voice’, identify opportunities to ‘surprise and delight’.
- Actively engage with management to produce own Personal Development Plan, identifying development needs to support career growth and exceed KPIs.
- Maintain a thorough knowledge of all flyadeal products, services, systems and current marketing campaigns, providing accurate information and responses to Customers at all times.
- Ensure all data entered into flyadeal systems is accurate and within established guidelines.
- Support Team Leaders as required with flight disruption actions and system admin (incl. Queue Management and Cancelled Flight processing).
- Monitor Customer feedback and operational issues, escalating recurring issues without delay .
- Work with colleagues across the business to resolve complaints and refine and improve the overall Customer Journey.
- High School or Bachelor Degree
- Microsoft Office
- Work in shifts
Company: flyadeal
Employment Type: Full-time
Location: Jeddah, Saudi Arabia