Key Responsibilities
- Foster a positive "Customer First" environment within the Customer Experience Center (CEC).
- Meet and exceed targets for Productivity, Care, and Revenue.
- Handle inbound calls promptly, optimize revenue opportunities, and communicate flyadeal policies and procedures clearly and politely.
- Escalate issues to management for immediate review when necessary.
- Engage with customers using the flyadeal voice, identifying opportunities to surprise and delight them.
- Collaborate with management to create a Personal Development Plan, addressing development needs to support career growth and KPI achievement.
- Maintain comprehensive knowledge of all flyadeal products, services, systems, and marketing campaigns to provide accurate and timely responses to customers.
- Ensure accurate data entry into flyadeal systems, adhering to established guidelines.
- Assist Team Leaders with flight disruption actions and system administration, including queue management and canceled flight processing.
- Monitor customer feedback and operational issues, escalating recurring problems promptly.
- Collaborate with colleagues across the business to resolve complaints and improve the overall customer journey.
- Bachelor’s Degree or High School diploma.
- Experience in customer service and call handling.
Company: flyadeal
Employment Type: Full-time
Location: Jeddah, Saudi Arabia