Description
Air Canada is currently recruiting for the role of Customer Experience Specialists to join the team at Vancouver Airport. In this customer-facing role, you will play a vital part in ensuring all flights are prepared for secure and on-time performance by assisting customers at every touchpoint of their journey.
As a Customer Experience Specialist, you will be responsible for conducting customer check-ins and preparing and issuing boarding passes. You will assist pre-boarding customers by providing information on flight schedules and routes. Additionally, you will support customers requiring special assistance throughout their journey, ensuring their timely and safe transport to designated gates or baggage claims. This role involves active movement throughout the airport to attend to assigned work areas efficiently.
Benefits and Offers
Air Canada offers employees a range of benefits, including one of the most generous employee travel programs in the industry. Once you’ve completed 28 weeks of service, you will be eligible for travel privileges for yourself and other eligible persons. We offer both full-time and part-time opportunities, allowing you to choose how you'd like to work with us. We also prioritize your well-being by offering a wide variety of benefit plans, including health and dental coverage, for you and your family. Additionally, we provide training and development tools to help unlock your full potential.
Requirements
To succeed in this role, applicants must have previous customer service experience with strong interpersonal skills and excellent communication and teamwork abilities. Priority will be given to candidates who are bilingual in English and French. Strong consideration will also be given to candidates fluent in English and one or more of the following preferred languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Hindi, or Punjabi. They must demonstrate a strong ability to solve problems and find solutions in line with guidelines and policies while maintaining a safety and security-conscious approach. Applicants must be available to attend and successfully pass a five to seven-week full-time paid training program and work rotating shift patterns over a 24-hour period, including weekends and holidays. The role requires the ability to walk long distances, stand for extended periods, lift, push, pull, and provide wheelchair assistance to customers with reduced mobility. Additionally, candidates must work efficiently within strict timelines to maintain on-time performance, adhere to Air Canada’s attendance and grooming standards, and obtain and maintain applicable transportation security clearances and authorizations. Applicants must also be eligible to work in Canada.