American Airlines is looking for a part-time Customer Service Agent at El Paso International Airport (ELP). This is a front-line role where you'll be the person travelers remember — for better or worse. We're betting you'll leave them with a good impression.
What you'll actually be doing?
You'll handle the flow of passengers and their bags from check-in to boarding, and everything in between. On a given shift, that might mean:
- Issuing, reissuing, or refunding tickets
- Booking and confirming reservations
- Rebooking passengers when flights are oversold or operations go sideways
- Checking passengers in, assigning seats, and handling upgrades
- Arranging hotel rooms, meal vouchers, and ground transportation when things get delayed
- Boarding flights — scanning passes, checking carry-ons, verifying exit row requirements
- Operating jetways to get people on and off the plane safely
- Making gate announcements that people can actually hear and understand
- Handling baggage at ticket counters and resolution centers
- Helping passengers use self-service kiosks (yes, even the ones who refuse to try first)
- Assisting special needs passengers, unaccompanied minors, and anyone who needs extra help
- Responding to security or emergency situations as part of the team
If you're at a busier airport (and El Paso qualifies), you may also help international passengers through customs, handle air-to-ground communication, or support tower functions.
What you need to bring?
Minimum requirements:
- High school diploma, GED, or international equivalent
- A valid driver's license (if required by local authorities)
- Ability to pass FAA criminal background checks for airport security access
- Ability to secure airport authority and/or US Customs security badges
- Clean pre-employment drug screen and comprehensive background check
- Legal authorization to work in the US
- Bilingual skills are required at some locations — if you speak Spanish, let us know. It's not listed as mandatory for El Paso specifically, but it never hurts.
What helps you stand out:
- Working knowledge of Sabre or another Passenger Service System
- Previous face-to-face customer service experience
- Comfort working in a fast-paced environment
What you get in return?
Starting pay is $19.64 per hour, but the benefits are where this role shines:
- Travel perks — you, your family, and your friends fly on our global network (365 destinations, 6,800+ daily flights)
- Health benefits starting day one (medical, dental, vision, virtual visits, flexible spending accounts)
- Wellness programs with tools and support to keep you feeling your best
- 401(k) available upon hire; employer contributions kick in after one year depending on workgroup
- Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more
One more thing
We need reliable, on-site attendance — including mandatory overtime when operations call for it. You'll wear a uniform, follow DOT/FAA/TSA regulations, and complete ongoing training. If you're looking for a part-time role with real travel perks and room to grow, this is a solid bet.