Join Our Team at Kirkwall Airport!
A fantastic opportunity has come up at our Kirkwall base, and we're looking for someone who truly enjoys helping people and isn't afraid of a hands-on role. As a Combined Customer Service and Ramp Agent with Loganair, you'll be doing a bit of everything – one moment you're checking passengers in for their flights, the next you're out on the tarmac handling baggage. If that sounds like your kind of variety, keep reading.
Reporting directly to our Station Manager in Kirkwall, you'll play a key role in keeping our operation running safely and smoothly. We need someone who is proactive, genuinely helpful to passengers, and committed to delivering a robust operation every single day.
What You'll Be Doing?
No two days are the same in this role. Your duties will include:
- Checking passengers in for their flights and managing the boarding process
- Making sure security protocols are always followed
- Answering passenger questions when flights are delayed or cancelled
- Arranging alternative transport or accommodation when needed
- Handling baggage and driving baggage vehicles
- Operating other ground service equipment around the airfield
What We're Looking For?
Skills and Knowledge:
- You enjoy working with the public and meeting new people
- You have excellent communication skills
- You can respond quickly to changing situations
- You stay calm and professional under pressure
- A full driving licence is essential (you'll be driving airside)
Attitude:
We take our company values seriously. The right person for this role will demonstrate those values every day and encourage others to do the same. You'll be contributing to a positive business culture just by being yourself.
Training and Experience:
- Previous customer service experience in a fast-paced environment (aviation, hospitality, or retail) is highly desirable but not essential – we provide full training
- Experience in ramp operations or ground handling is an advantage, but again, on-the-job training is provided
- Basic IT skills are required for check-in and boarding tasks
- You must be able to pass security clearance checks, including background checks and references
- Full training will be given for both customer service and ramp duties, including health and safety, manual handling, and operating machinery
Why Join Loganair at Kirkwall?
This is a unique role that gives you the chance to develop skills in both customer service and ground operations. You'll be based at Kirkwall Airport, working for Scotland's award-winning regional airline, and you'll be part of a team that genuinely cares about getting it right for every passenger.
If you're ready for a role that keeps you on your toes and rewards hard work with real variety, we'd love to hear from you.