Join Air Dolomiti – Field Support Agent Opportunity in Verona, Italy
Keep Operations Running Smoothly – Be the Calm in the Storm
Air Dolomiti, a proud member of the Lufthansa Group, is seeking a proactive and detail-oriented Field Support Agent to join our team based in Verona, Italy. If you thrive in fast-paced environments, enjoy solving problems on the fly, and want to be part of an airline known for its operational excellence, this could be the perfect role for you.
As a Field Support Agent, you'll play a vital role in ensuring our flights operate as smoothly as possible—even when things don't go according to plan. You'll be the remote coordinator for flight irregularities, supporting airports across our network, and helping to keep our operations efficient, cost-effective, and passenger-focused.
Your Main Functions
As a Field Support Agent with Air Dolomiti, you'll be responsible for:
- Remotely coordinating Air Dolomiti flight irregularities —including cancellations, delays, and diversions—ensuring swift and effective resolution
- Supporting airports across the Air Dolomiti network concerning the correct application of all company procedures (Ground Operations Manual)
- Monitoring extra handling costs in order to implement cost-cutting measures during irregularity handling of Air Dolomiti flights
- Communicating effectively with internal teams and external partners to ensure smooth operations
- Troubleshooting and problem-solving in real-time to minimize disruption to passengers and crew
What We're Looking For
We're seeking a motivated, open-minded, and target-oriented individual who thrives in a dynamic environment. To be considered for this role, you'll need:
Essential Requirements:
- High school diploma or higher —your educational foundation is solid
- Fluent English (both written and spoken)—clear communication is essential
- Social skills —you work well in a team and communicate effectively
- Analytical approach and problem-solving skills —you think critically and find solutions
- Good IT knowledge —proficiency in MS Office and comfort with digital tools
- Motivated, open-minded, and target-oriented —you bring energy and focus to your work
- Availability to work shifts —our operations run around the clock
- Willingness to travel frequently for short periods —you're ready to be where you're needed
Preferred Experience:
- Airport customer service and/or ramp dispatcher experience would be considered a plus—if you've worked in this environment, you'll stand out
What Air Dolomiti Offers You
- Gross Annual Salary (RAL): €28,000 – €30,000
- A dynamic and international working environment —be part of the Lufthansa Group family
- Opportunities for professional growth and development
- A supportive team culture where your contributions are valued
Why Air Dolomiti?
Air Dolomiti is more than just an airline—we're a vital part of the Lufthansa Group network, connecting passengers across Italy and Europe with reliability and Italian hospitality. When you join our team, you become part of:
- A prestigious aviation group with a reputation for excellence
- A collaborative and professional work environment
- A company that values your skills and invests in your future
- The chance to make a real impact on our operational success
Based in Verona, one of Italy's most beautiful cities, you'll enjoy a high quality of life while working in a role that keeps you at the heart of our operations.
Ready to Join Air Dolomiti?
If you're ready to bring your skills and enthusiasm to a role that makes a real difference, we'd love to hear from you. Apply today and become part of the Air Dolomiti team in Verona.
Your journey starts here. Join Air Dolomiti and discover a career without limits.